POSITION SUMMARY

Reporting directly to the Board of Directors, the Centre Manager is responsible for the overall leadership, management and performance of the Centre. Working closely with the Board, the Centre Manager will lead the organisation's strategic direction, operational effectiveness, financial sustainability, people and culture, governance, risk management and community engagement.

The role is focused on continuing to build upon the Centre's strong foundations and success, ensuring exceptional customer experiences, supporting a positive and high-performing workplace culture, maintaining compliance with all regulatory and child safety obligations, and identifying opportunities for future growth and innovation. This is an exciting opportunity for an experienced leader to guide a thriving community organisation through its next phase of development and impact.

RESPONSIBILITIES

Strategic Management

• Provide strategic leadership to support the long-term sustainability, growth and community impact of Brighton Recreational Centre.
• Lead the development, implementation and review of the Centre's Strategic Plan in partnership with the Board of Directors.
• Develop, implement and oversee the achievement of annual business plans.
• Monitor organisational performance and provide strategic advice and recommendations to the Board.
• Identify emerging opportunities, challenges and industry trends and develop appropriate strategic responses.

Operational Management

• Organising and managing the day-to-day Centre operations
• Establishing policies, procedures and systems to efficiently manage, monitor and measure day-to-day activities
• Ensuring current technology (for bookings/enrolments, accounting, reporting etc.) best suit the needs of the Centre and are utilised at maximum efficiency and effectiveness
• Ensuring that all regulatory and organisational policies and procedures are current, up to date and compliant
• Ensure compliance with all funding organisation’s requirements
• General administration duties

Program Development and Management

• Organise a range of activities, optimising use of Centre space and program capacity
• Engage with third parties seeking to hire facility space and/or deliver programs and services
• Review and assess programs for relevance and value, and identify and develop new programs
• Keep abreast of current industry trends
• Maximise participation by ensuring programs are of the highest quality and align with customer expectations
• Optimise participation/utilisation targets
• Monitor competitor programs and continue to ensure the Centre’s program offering and quality exceeds those of our competition

Risk, Safety and Child Safety

• Lead a culture that prioritises the safety, wellbeing and inclusion of participants, employees, volunteers and visitors.
• Ensure compliance with all legislative, regulatory and organisational requirements relating to child safety, workplace health and safety, privacy and risk management.
• Champion and oversee the implementation of the Centre's Child Safety and Wellbeing Framework and Victorian Child Safe Standards obligations.
• Establish and maintain effective systems for identifying, assessing, managing and monitoring organisational risks.
• Ensure incidents, hazards, complaints and child safety concerns are appropriately reported, investigated and addressed.
• Provide regular reporting and advice to the Board on risk, safety, compliance and child safety matters

Human Resource Management

• Foster a safe, respectful and transparent workplace culture.
• Review and manage an organisational structure that meets the business’ requirements, and undertake recruitment, onboarding and staff training.
• Allocate role responsibilities and performance manage staff (6 adminsitrative/managerial and 60+ casual program delivery staff).
• Ensure all Human Resources and personnel practices comply with relevant workplace legislation.
• Cultivate and ensure a working environment that is safe, supportive, collaborative, and respectful.
• Provide effective leadership for all senior staff.
• Conduct bi-annual performance appraisals, and regularly provide feedback to staff.
• Develop staff recruitment and retention strategies.
• Develop, implement and regularly review centrewide training plans.

Marketing and Business Development

• Assist with the development and implementation of a Marketing Plan for the Centre.
• Develop and implement a sales and retention strategy.
• Develop a strong working relationship with local government, community organisations, schools and other groups to help promote the Centre.
• Attract and support sponsors and commercial partners.
• Actively seek and successfully obtain grant funding.

Financial Management

• Support Financial Controller to maintain an effective financial management system to analyse and assess; financial performance, viability of programs, cost-benefit analysis and integration of Centre booking systems.
• Develop, implement and monitor the annual budget and long-term financial forecasts.
• Provide accurate and timely financial reporting, analysis and recommendations to the Board.
• Monitor program and service performance, including participation, pricing, profitability and cost recovery.
• Identify opportunities to improve financial performance and operational efficiency.

 Asset Management

• Ensure the Centre's facilities, equipment and assets are safe, clean and well-maintained, fit for purpose and presented to a high standard.
• Oversee maintenance, repairs and contractor services to ensure quality, value and compliance with relevant standards.
• Manage the procurement of equipment in accordance with approved budgets and organisational requirements.
• Maintain effective asset management systems, including asset registers.
• Ensure the Centre provides a safe, clean and welcoming environment that supports high-quality program delivery and customer experience.

REQUIREMENTS

Essential:

• Managerial experience in a cross functional small to medium organisation
• Proven leadership experience with the ability to manage, develop and empower staff
• Excellent stakeholder engagement and networking skills
• Experience in financial management, cost control, budgets and forecasts
• Strong track-record in marketing and business development
• Experience in securing sponsorship partners
• A solid understanding of business governance and compliance

Highly Desirable:

• A Recreation Management/Sports Management/ Business degree
• Experience in the gymnastics and/or health and fitness sector
• Experience within a Not For Profit or similar community driven organisation
• Experience reporting to a Board of Directors