• Championing safety, service and operational excellence daily
• Inspiring teams to deliver safe, exceptional community experiences
• 24hrs per week rotating roster including night and weekend shifts

Our team

At Bayside Council, we are committed to a positive, flexible and supportive workplace culture, where our people and customers feel respected and valued. We are proud to serve our community through operating with transparency, integrity and in the best interests of the Bayside community to deliver exceptional service.

The City Life Directorate delivers personalised and public services to enhance community life, including family, children, aged, leisure and cultural services. The Libraries and Lifestyle unit includes a large library network, young people and sport and recreation teams.

About the role

The role is responsible for the day-to-day operation of Arncliffe Youth Centre, providing frontline leadership and supervision of staff and patrons while ensuring the safe and efficient delivery of recreational services and programs. We’re looking for someone with initiative and creativity, someone who brings new ideas, strengthens customer experience, and contributes to the ongoing growth of our team and facility. The role will report to and provide direct support to the Centre Coordinator - Arncliffe Youth Centre.

About you

You will be expected to be:

• Coordinate and oversee the day-to-day operations of the facility, ensuring activities, bookings, programs, competitions, and events are delivered safely, efficiently, and effectively.
• Supervise and support Recreational Attendants in the delivery of day-to-day facility operations, promoting accountability, teamwork, and high standards of performance.
• Lead and support staff training, mentoring, and onboarding to ensure consistent service delivery contributing to a positive team culture.
• Deliver a high standard of customer service and promote a positive experience for all patrons in accordance with the customer experience charter.
• Act as the primary escalation point for customer enquiries, complaints, incidents, and operational issues, ensuring timely and appropriate resolution.
• Implement operational, opening, closing, and security procedures to ensure the safe, secure, and efficient day-to-day operation of the facility.
• Monitor and supervise the facility and promote a safe environment, ensuring compliance with venue rules and safety requirements, and respond promptly to hazards, incidents, or behaviours that may place staff or patrons at risk.
• Flexibility to work across the span of hours ranging from 5:00am to 11:00pm, able to work weekends and night shifts

We are looking for someone who has:

• Demonstrated experience in supervising and operating sports and recreation centres.
• Previous experience leading, supervising, or coordinating staff in a customer service environment.
• Strong customer service, communication, and conflict resolution skills.
• Demonstrated ability to proactively plan and deliver community and sports programs that meet community needs
• Proficiency in the use of software applications and technology in the recreation & sports industry.
• Ability to undertake manual handling duties and physical tasks associated with the role.
• Knowledge of indoor sports such as basketball, netball, volleyball, badminton, or pickleball.
• Current First Aid certificate is relevant to the role.
• Valid Working with Children Check (NSW)
• Availability to work flexible hours including evenings, weekends, and public holidays.

Our benefits and culture

As an organisation, we pride ourselves in offering a flexible working environment centred on delivering great outcomes for our customers, whether internal or external. Bayside Council has a strong culture of collaboration and delivering exciting new initiatives for our community. Pro-rated:

• 3 extra days off during Christmas each year
• 10 days sick leave each year
• 5 days MyLeave allowing flexible personal leave each year
• Generous parental leave entitlements for both parents
• Additional parental leave entitlements for both parents
• Access to our Employee Assistance Program (EAP)
• Access to Fitness Passport
• Annual skin checks & flu vaccinations

Salary Range: From $51,605 pa - $57,797 pa + 12% superannuation

Applicants may be required to satisfactorily undertake a Criminal History Check, Medical and/or Working with Children check in accordance with the position.

Bayside Council is proud to be both an Equal Opportunity Employer and a Child-Safe Organisation. We are committed to fostering a diverse, inclusive, and safe workplace where all individuals regardless of background, experience, or identity, feel valued and respected. We also recognise the rights of children and young people to feel safe when accessing Council services, and we strive to maintain an environment that promotes their safety and wellbeing. All hiring decisions are based solely on individual merit and alignment with requirements of the role. Applicants can request a reasonable adjustment at any stage during the recruitment process by getting in touch with our Talent Acquisition team to discuss their needs in confidence.