ABOUT US

AXS connects fans with the artists and teams they love.  As a global ticketing provider and part of AEG Worldwide, each year we sell millions of tickets to thousands of incredible events - from concerts and festivals to sports and theatre - at some of the most iconic venues in the world.

AXS powers the world’s most iconic venues, including The O2 in London, Crypto.com Arena in Los Angeles, and T-Mobile Arena in Las Vegas. 

With a track record that covers more than 1,600 of the most recognisable brands across sport and entertainment, AXS delivers for some of the world’s biggest events, including the LA28 Olympic and Paralympic Games and Coachella Music and Arts Festival.

In Australia and New Zealand, this has included components of Ed Sheeran’s Loop Stadium tour, Robbie Williams’ upcoming BRITPOP tour, and the entire upcoming Foo Fighters’ Australia/New Zealand tour.

From August 2026, AXS ANZ will also power Melbourne’s epicentre of live events – Melbourne Park.

The AXS ANZ team has quickly set a new benchmark across the region, driven by a distinct approach that combines exceptional people, strong and trusted client partnerships, and seamless, reliable technology.

Headquartered in Melbourne, with offices in Brisbane and Sydney (opening mid 2026), AXS brings cutting-edge technology and deep industry expertise to deliver exceptional experiences for fans and clients.

JOIN THE AXS ANZ TEAM

Our team in Australia is growing.

We are looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and live entertainment.

The Head of Operations is a newly created role and is responsible for leading all operational functions for the ANZ region and ensuring the successful delivery of ticketing services for our clients.

Based in Melbourne and reporting to the AXS ANZ CEO, this role sits at the heart of the business, balancing strategic leadership with hands-on operational accountability. As a key member of the AXS ANZ team, you will help drive operational excellence and build the capability, structure and processes required to support our continued growth.

You will drive process excellence, elevate and champion service standards, support business growth through scalable operational practices and seamlessly collaborate with multiple global/local and internal/ external stakeholders.

You will inspire, develop and empower high-performing people while fostering a culture of accountability, collaboration along with client and customer obsession. You will create an environment where teams are equipped to succeed, future leaders are developed, and exceptional client and fan experiences remain at the centre of everything we do.

Thriving in a fast-paced environment, you will play a critical role in delivering world-class events, supporting major client partnerships and ensuring operational readiness as AXS continues to expand across the region.

This role is full-time and will require regular travel. This includes working at some amazing events across Australia and New Zealand from sport and festivals to live entertainment.

WHAT YOU WILL BE DOING

Operational Leadership

• Develop and execute the operational strategy in alignment with company objectives.
• Lead and manage day-to-day ticketing operations across events, venues, and client accounts.
• Establish operational standards, policies, and procedures to ensure consistency and efficiency.
• Drive continuous improvement initiatives to enhance service delivery and operational performance.
• Influence global roadmaps and advocate for ANZ operational requirements.

Client & Event Delivery

• Oversee the successful onboarding and implementation of new clients, venues, and events.
• Ensure all ticketed events are configured, tested, and delivered accurately and on schedule.
• Ensure operational resourcing aligns with event demand, client requirements and strategic priorities.
• Maintain high levels of service delivery and client satisfaction.
• Act as a senior escalation point for operational issues, client concerns, and event-related incidents.

Team Leadership & Development

• Lead, mentor, and develop operational teams across multiple functions.
• Foster a high-performance culture focused on accountability, collaboration, and customer service.
• Establish clear performance objectives and development plans for team members.
• Support workforce planning and resource allocation to meet business demands.

Process & Systems Management

• Identify opportunities to improve workflows, automation, and operational efficiency.
• Partner with Product and Technology teams to optimise ticketing platform functionality and operational processes.
• Ensure operational readiness for new products, features, and service offerings.
• Maintain governance and controls around system configuration, event setup, and data integrity.

Stakeholder Management

• Build strong relationships with promoters, venues, clients, and internal stakeholders both locally and globally.
• Collaborate with Commercial teams to support business development opportunities and client retention.
• Provide operational expertise during contract negotiations, client presentations, and major project implementations.

Risk, Compliance & Governance

• Ensure compliance with regulatory requirements, company policies, and industry standards.
• Develop risk management frameworks and contingency plans for major events and operational disruptions.
• Monitor operational controls relating to ticketing, financial reconciliation, fraud prevention, and customer service.

Reporting & Performance Management

• Establish and monitor operational KPIs and service level agreements (SLAs).
• Analyse operational performance and identify trends, risks, and opportunities.
• Prepare executive-level reporting and recommendations for senior leadership.
• Manage operational budgets and contribute to strategic business planning.

WHAT YOU'LL BRING

Essential

• 8+ years of leadership experience within ticketing, live entertainment, sports, venue management, or event operations.
• Strong understanding of ticketing systems, event lifecycle management, and customer service operations.
• Demonstrated experience leading operational teams in a fast-paced environment including the ability to coach, mentor and develop team members.
• Exceptional stakeholder management and communication skills.
• Strong analytical, planning, and problem-solving capabilities.
• Experience managing operational budgets and performance metrics.
• Experience managing service level agreements (SLAs) and performance frameworks.

Desirable

• Experience working with major ticketing platforms.
• Knowledge of live entertainment, sports, performing arts, or venue operations.
• Project management and change management experience.
• Experience leading multi-site or geographically dispersed teams.

We’re looking for people who bring this mindset, this energy, and this standard every day:

Culture & Values Leadership

You lead by example, demonstrating integrity, accountability and a team-first approach in everything you do. You actively shape culture, foster trust, and create an environment where people feel empowered, challenged and supported to do their best work. You understand that culture is a competitive advantage and take ownership of protecting and strengthening it every day.

Leadership & People Development

You are passionate about building high-performing teams and developing future leaders. You create clarity, set high standards, provide meaningful coaching and hold people accountable while genuinely investing in their growth and success. You know that sustainable operational excellence comes from building capability, not dependency.

Customer & Client Obsession

You relentlessly champion the needs of clients and fans. You understand that every operational decision ultimately impacts the customer experience and client partnership. You proactively identify opportunities, solve problems before they escalate and ensure service excellence remains at the centre of everything your teams deliver.

Operational Excellence & Continuous Improvement

You are driven by quality, consistency and continuous improvement. You establish scalable processes, leverage technology effectively and create operational frameworks that enable teams to perform at a high level. You constantly look for ways to improve efficiency, reduce risk and elevate service delivery.

Calm Leadership Under Pressure

You thrive in fast-paced, high-profile environments where priorities can shift quickly. During critical on-sales, major events or operational challenges, you remain calm, decisive and solutions-focused. Your leadership creates confidence, stability and clarity for both your team and clients.

Stakeholder Influence & Partnership

You build trusted relationships across clients, venues, promoters, global teams and internal stakeholders. You communicate with confidence, navigate competing priorities effectively and bring people together to achieve shared outcomes. You understand how to influence without authority and create alignment across complex environments.

Ownership & Accountability

You take responsibility for outcomes and lead with a strong sense of ownership. You are hands-on when required, willing to step into the detail when necessary, but equally capable of empowering others and maintaining focus on the bigger picture. You do what you say you will do and expect the same from those around you.

Passion for Live Events

You are energised by the pace, complexity and excitement of live entertainment. You understand the critical role ticketing plays in connecting fans with unforgettable experiences and take pride in delivering exceptional outcomes for every client, event and fan interaction.

IT’S ALSO IMPORTANT THAT YOU KNOW

• This job description is not intended to be all-inclusive. Our staff may be required to perform other related duties as assigned.
• Our ideal team member will have the ability to travel frequently to support our event delivery. This will include during evenings and weekends throughout the year.
• You will also need to be able to provide a range of background checks, including an Australian Police Check and a Working With Children Check.

MOST IMPORTANTLY

AXS celebrates challenge.

We are a collective of achievers reimagining our products and practices to help people do what they love in new ways. We are bonded by curiosity, nurturing solutions for a growing and increasingly diverse global footprint.

Unwavering in our commitment to cultivate and preserve a culture of inclusion, the investment in our people makes us stronger and the varied perspectives makes us wiser.

AXS Australia and New Zealand is proud to be an equal opportunity employer.

To learn more about AXS, please visit axs.com