Caring for our city, creating a future for all

Our people are passionate about their communities and connected to their teams. They’re motivated by our genuine commitment to diversity and inclusion, and our clear, compelling plan for our global city: Sustainable Sydney 2030 - 2050 Continuing the Vision. 

Be part of a purpose-led organisation with care at its core. You’ll make a difference by acting in the best interests of our communities and city. Be better together with collaborative and inclusive partnerships. Embrace possibilities and be open to new ideas and creating bold solutions.

About the role

Are you someone who thrives in operational leadership in a busy recreation centre environment, and is passionate about leading and coaching a frontline team to deliver high-quality, community-focused recreation services? We’re looking for an experienced and motivated Operations Team Leader to take operational leadership and manage the day-to-day service delivery of a recreation centre and its associated synthetic sportsfields within our growing recreation precinct.

In this role, you’ll provide visible on-site supervision, leading and developing a frontline team, managing operational workflows, responding to incidents, ensuring facilities are presented to a high standard, and maintaining strong relationships with users, contractors and stakeholders. Your responsibilities will also include customer service delivery, maintenance coordination and the application of safety and compliance standards, ensuring our venues operate consistently, safely and to a high quality.

Working under the guidance of the Precinct Manager, you’ll help drive consistent precinct-wide practices, support service improvements, contribute to planning and reporting, and ensure programs, events and activations are operationally ready and aligned with community needs. You’ll also support the Precinct Manager with the transition, opening and activation of the new Huntley Street Recreation Centre as this growing precinct continues to expand.

We’re looking for someone with:

• experience coordinating operations within recreation, leisure or community facilities, including supervising frontline staff and maintaining high service delivery standards
• proven ability to lead frontline teams and deliver high-quality services
• solid financial and operational management skills
• excellent communication and engagement capability, working collaboratively with a range of internal and external stakeholders
• the ability to drive service improvement and support operational planning.

The recommended applicant would need to be flexible in the spread of hours you work and be available to work weekdays, weekends and nights.

Download position description. 

This role has the option of a rostered day off each month, known as a 19-day month. 

The recommended applicant must complete a pre-employment health declaration, medical assessment, criminal history and working with children check. 

What we can offer you

You’ll work with passionate, welcoming and supportive people who care for our communities and create a future for all.

Flexible working

• 3 days of care and cultural leave each year for health and wellbeing activities, cultural and religious days or events of significance 
• Collaborative approach to flexible working
• City centre head office, with many public transport options.

Professional development

• Leadership and management development program
• Further education program providing reimbursement of course fees, and study and exam leave
• Opportunity to attend external courses and conferences
• Long service and employee recognition awards
• Employee assistance program offering free, confidential counselling

Supporting families

• 26 weeks paid parental leave and 6 weeks paid partner leave
• Paid and unpaid adoption and long-term fostering leave
• Paid superannuation for up to 52 weeks of parental leave
• Part-time and job-sharing options available
• Supportive return-to-work environment

Inclusive culture

• Recognised as an Inclusive Employer by the Diversity Council of Australia
• Active employee networks including City Women, City Pride, DiverseCity, Inclusive City, Young Professionals and Aboriginal and Torres Strait Islander network
• Recognised family inclusive workplace
• Veteran employment supporter

Find out why a career at the City of Sydney might be right for you.