The Australian Sports Commission is embarking on the Green and Gold decade. An exciting time filled with international sporting competitions on home soil, including the Men’s and Women’s Rugby World Cup, and culminating in the Brisbane 2032 Olympic and Paralympic Games. We have an ambitious new Strategic Vision and we need the best players on our team to help us deliver real results for the sporting sector and all Australians.

Are you up for the challenge?

About the team – 

The Commercial Operations branch works collaboratively as part of a high performing team/organisation, establishing and maintaining effective partnerships with key internal and/or external stakeholders to deliver high quality business outcomes. We actively promote and role model the ASC values of Excellence, Integrity, Respect and Teamwork, contribute to positive organisational change and continuous improvement at the ASC, whilst generating revenue through the AIS Shop, Tours, and AIS Aquatic Centre.

The AIS Tours team offers a unique behind the scenes tour for schools, sport and community groups, corporate groups and the general public that contributes to the overall commercial revenue at the ASC. Our tours aim to educate and inspire, sparking curiosity and ambition in the next generation of athletes, coaches and sport professionals.

About the role –

As a key member of the team you’ll play an important role in supporting the day-to-day operations of AIS Tours, ensuring a high standard of visitor experience. You will be an enthusiastic and friendly individual who demonstrates exceptional customer service skills and strong attention to detail. This is an excellent opportunity for someone who is organised, dependable and committed to delivering quality service in every interaction.

The successful candidate will have:

• Demonstrated experience in front of house operations, preferably in a tourism environment.
• Customer service skills
• General administrative skills
• Attention to detail
• Friendly and personable demeanour
• Senior First Aid Certificate or willingness to obtain

This position is offered as an ONGOING role.

Why work with us?

We have offices located in Canberra, Melbourne and Sydney.  Across all locations, we offer:

• Options for flexible working arrangements.
• Annual allowances towards training based on individualised career goals.
• Access to a customised ASC L&D calendar for ongoing professional and career development.
• Generous superannuation scheme with up to 15.4% employer contributions.
• Corporate discount on AIS Shop merchandise.
• Access to Clearinghouse for Sport, an information sharing platform for Sporting professionals.

Additionally, our Canberra campus offers:

• Free onsite parking
• Onsite facilities including café, dining hall, gym, and swimming pool.
• Priority placement for your children to access the award winning, onsite AIS Caretaker’s Cottage Childcare Centre.

Eligibility

To be eligible for employment with the Australian Sports Commission, it is preferred that applicants are Australian citizens or permanent residents of Australia.

As part of the Commonwealth Child Safety Framework the ASC is committed to being a Child Safe Organisation and leading the way in Child Safety across the sports sector. This position requires a Working with Vulnerable/Children People check to obtain employment.

Notes

• The ASC is committed to protecting children from harm. We require all applicants that will work with children to undergo screening processes prior to appointment.
• Should a merit pool be established for this position, it may be used to fill ongoing or fixed term opportunities as they arise within 18 months from the date advertised.
• The ASC operates under the Australian Sports Commission Act 1989 and is separate to the Public Service Act 1999. The ASC accepts most leave liability and recognition of prior service if you are currently employed at a Commonwealth agency.
• If you are experiencing issues or have any questions with the e-recruitment system, please contact the People & Culture Hub via email people@ausport.gov.au or phone (02) 6214 1328.

Acknowledgement of Country

The Australian Sports Commission (ASC) acknowledges the Traditional Custodians of the lands where its offices are located, the Ngunnawal people and recognises any other people or families with connection to the lands of the ACT and region, the Wurundjeri Woi-wurrung people of the Kulin Nation, the people of the Yugambeh Nation and the Gadigal people of the Eora Nation. The ASC extends this acknowledgment to all the Traditional Custodians of the lands and First Nations peoples throughout Australia and would like to pay respects to all Elders past and present. The ASC recognises the outstanding contribution that Aboriginal and Torres Strait Islander peoples make to society and sport in Australia and celebrates the power of sport to promote reconciliation and reduce inequality.