ABOUT PICKLE4REAL
Pickle4Real is an indoor pickleball venue in Mentone, bringing players together through court bookings, social sessions, leagues and events. We are looking for a hands-on, part-time Venue Manager to lead daily operations, deliver an excellent player experience and help grow our community.
ABOUT THE ROLE
You will oversee day-to-day venue operations during your agreed working hours, support and lead the team, and help ensure our customers enjoy a welcoming, well-organised environment. Alongside operational responsibilities, you will help increase participation, strengthen member relationships and develop group and corporate bookings.
You will work with the owners to prioritise responsibilities within the agreed part-time hours and maintain effective handovers and coverage with the wider team.
This opportunity suits an experienced venue or club manager, or a capable assistant manager ready to take the next step.
KEY RESPONSIBILITIES
- Venue operations: Manage daily operations, court bookings, opening and closing arrangements, venue presentation and maintenance follow-up.
- Team leadership: Coordinate staff rosters, support onboarding and training, set clear expectations and maintain effective shift handovers.
- Customer experience: Respond to enquiries, resolve customer concerns and create a welcoming environment for players of all experience levels.
- Membership and retention: Build relationships with members and regular players, encourage repeat visits and support membership growth.
- Programs and events: Coordinate social sessions, leagues and events with staff and coaches, including participant communication and on-site delivery.
- Business development: Follow up corporate and group booking enquiries, support promotional activities and identify opportunities to improve court utilisation.
- Performance reporting: Provide weekly updates on bookings, participation, revenue, staffing and key operational issues.
- Safety and standards: Follow venue safety procedures, maintain incident and maintenance records, and escalate hazards or significant issues promptly.
ABOUT YOU
- Experience supervising a team or coordinating operations in a customer-facing environment.
- Strong organisational, communication and problem-solving skills.
- A practical, hands-on approach and reliable follow-through.
- A customer-focused mindset and the ability to build positive relationships.
- Confidence using booking systems and basic operational reports.
- Commercial awareness and an interest in improving participation, customer retention and business performance.
Experience in sport, fitness, recreation, hospitality or events is desirable. Pickleball or racquet-sport experience is welcome but not essential. We value transferable management skills and enthusiasm for learning.
WORKING ARRANGEMENTS
This is a part-time position based on site in Mentone, Victoria. Working hours, roster, responsibilities and remuneration will be discussed and agreed. Remuneration is negotiable, based on experience and agreed responsibilities.
