Love sport, live for game day and want to turn your passion into your career?

At the Cronulla Sharks, our members and fans are at the heart of everything we do. We’re looking for a passionate and driven Membership Coordinator to join our Membership team and play a key role in creating an outstanding experience for Sharks members and fans.

This is an opportunity to work behind the scenes of a professional sporting club, helping bring membership programs, game days, fan events and member experiences to life across the NRL and NRLW seasons.

About the Role

Reporting to the Membership, Data & CRM Manager, you’ll play an important role in the day-to-day delivery of the Sharks’ membership experience, with a strong focus on game days, fan engagement and membership sales and servicing.

You’ll be responsible for:

• Managing day-to-day membership and customer enquiries, including being an escalation point for the wider membership and customer service teams
• Supporting membership sales, renewals and servicing programs throughout the year
• Helping deliver member and fan events, including player appearances and game day activations
• Supporting loyalty, nurture and fan engagement programs
• Working with the team to develop new ways to attract and engage fans across NRL and NRLW match days
• Supporting Membership and Ticketing initiatives, sales campaigns and customer experience strategies
• Supporting the delivery of membership and ticketing KPIs, including retention, sales and member satisfaction

About You

We’re looking for someone who is passionate about sport, confident working with people and motivated by creating great experiences for fans.

To be successful, you’ll bring:

• Experience in membership, ticketing, customer experience, sales or a similar role
• A genuine passion for sport and an understanding of what makes being a fan special
• Excellent communication and interpersonal skills, with the confidence to engage with a wide range of people
• A customer-first mindset and the ability to understand needs and find practical solutions
• A proactive, outcome-focused approach and the confidence to work autonomously
• A natural ability to solve problems, take ownership and get things done
• Confidence working with membership or ticketing systems; experience with Ticketek Webpos, Ticketmaster Archtics or similar systems will be highly regarded
• Flexibility to work outside standard business hours, including game days, events and other Club activities

Why Join the Cronulla Sharks?

This is more than a membership role – it’s an opportunity to be part of professional sport.

You’ll join a Club where you can see the impact of your work every game day, connect directly with passionate fans and play a part in creating the experiences that keep our members coming back.

If you’re passionate about sport, great with people and ready to turn your love of the game into a career, we’d love to hear from you.

We appreciate the time taken by everyone who applies. Due to the high volume of applications, only candidates shortlisted for the next stage will be contacted.