ABOUT US

AXS connects fans with the artists and teams they love.  As a global ticketing provider and part of AEG Worldwide, each year we sell millions of tickets to thousands of incredible events - from concerts and festivals to sports and theatre - at some of the most iconic venues in the world.

AXS powers the world’s most iconic venues, including The O2 in London, Crypto.com Arena in Los Angeles, and T-Mobile Arena in Las Vegas. 

With a track record that covers more than 1,600 of the most recognisable brands across sport and entertainment, AXS delivers for some of the world’s biggest events, including the LA28 Olympic and Paralympic Games and Coachella Music and Arts Festival.

In Australia and New Zealand, AXS has rapidly established itself as one of the region's fastest-growing ticketing providers, delivering major tours including Ed Sheeran's Loop Stadium Tour, Robbie Williams' BRITPOP Tour and the Foo Fighters' Australia and New Zealand Tour.

Our momentum continues to grow. From August 2026, AXS ANZ will power Melbourne Park, Australia's premier destination for world-class sport and entertainment. We're also proud to be expanding our presence in Sydney through our partnership with the iconic Hordern Pavilion, one of Australia's most celebrated live music venues, hosting approximately 80–100 events each year and welcoming some of the biggest names in live entertainment.

This exciting partnership represents another major milestone in AXS ANZ's growth, strengthening our presence in the Sydney market and reinforcing our commitment to delivering innovative ticketing solutions, exceptional client partnerships and unforgettable fan experiences across Australia and New Zealand.

The AXS ANZ team has quickly set a new benchmark across the region, driven by exceptional people, trusted client relationships and seamless, reliable technology.

Headquartered in Melbourne, with offices in Brisbane and our growing Sydney team, AXS combines cutting-edge technology with deep industry expertise to deliver exceptional experiences for fans, venues, promoters and event organisers.

JOIN THE AXS ANZ TEAM

Our team in Australia is growing.

We are looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and live entertainment.

ANZ is seeking an experienced ticketing professional to become the dedicated Ticketing Account Manager for Sydney's iconic Hordern Pavilion.

This role is unique within AXS ANZ, combining strategic account management with hands-on ticketing operations. As the primary ticketing partner for one of Australia's most recognised live entertainment venues, you will own the complete ticketing lifecycle across approximately 80-100 events each year.

Acting as the trusted advisor to venue management, promoters and event organisers, you will build and manage events within the AXS platform while leading operational planning to ensure every onsale and every event is delivered seamlessly.

No two days will be the same. One day you'll be consulting with promoters on ticketing strategy, the next you'll be building events in readiness for onsale, coordinating event-day staffing, training casual ticketing personnel or supporting live event operations on-site.

You'll become an extension of the Hordern Pavilion team while remaining an integral member of the broader AXS ANZ Operations team, helping drive continuous improvement, sharing best practice and supporting major events across Australia and New Zealand when required.

Key Responsibilities

Client & Venue Relationship Management

• Act as the primary AXS ticketing contact for Hordern Pavilion and relevant stakeholders.
• Develop trusted relationships with venue management, promoters, tour managers and event organisers.
• Provide strategic ticketing advice and recommendations to maximise ticket sales, operational efficiency and fan experience.
• Lead client meetings, event briefings and post-event reviews.
• Proactively identify opportunities to improve processes and introduce innovative AXS functionality.

Event Delivery & Client Services

• Own the end-to-end ticketing lifecycle for every Hordern Pavilion event.
• Build and configure events within the AXS platform, ensuring complete accuracy across pricing, inventory, seating, offers and onsale configuration.
• Manage event amendments throughout the event lifecycle.
• Coordinate onsales, presales, allocations and reporting.
• Ensure all event builds meet client requirements, contractual obligations and operational deadlines.
• Perform comprehensive quality assurance and testing before every onsale.

Operational Leadership

• Lead ticketing operations for approximately 80-100 live events annually.
• Provide on-site ticketing leadership during major events.
• Coordinate with venue operations to delivery seamless event delivery, supported by collaborating with internal AXS teams such as operations, customer, marketing and finance.
• Resolve complex ticketing issues quickly and professionally during live events.
• Ensure every event delivers an exceptional experience for fans, clients and promoters.

Workforce Planning & Casual Team Leadership

• Plan casual staffing requirements for all Hordern Pavilion events.
• Recruit, onboard and train casual ticketing staff in partnership with the broader Operations team.
• Develop event rosters to ensure appropriate coverage across all events.
• Coach and support casual team members to deliver consistent, high-quality customer service.
• Foster a positive, engaged and high-performing casual workforce.

Collaboration Across AXS

• Work closely with internal AXS stakeholders and teams both locally and globally including Account Management, Client Services, Customer Experience, Marketing and finance teams.
• Share learnings and best practice across the broader AXS operational team.
• Support other major AXS venues and events throughout Australia and New Zealand where required.
• Contribute to continuous improvement initiatives and operational projects.

WHAT YOU'LL BRING

• Demonstrated experience managing complex live entertainment ticketing operations that would be transferrable to this role.  
• Strong account management, communication and relationship-building skills preferably in the environment of venues and live promoters.
• Advanced ticketing event build experience across modern ticketing platforms.
• Ability to manage multiple concurrent events while maintaining exceptional attention to detail.
• Comfortable working both strategically with clients and operationally on event days. This may involve box office operations right through to leading regular client review meetings.
• Experience leading or coordinating casual event staff.
• Calm, decisive and solutions-focused under pressure.
• Passion for live music and delivering world-class fan experiences.

Additionally, we’re looking for people who bring this mindset, this energy, and this standard every day:

Culture & Values Alignment
You’re all in, bringing integrity, accountability and a team-first mindset every day. Our culture won’t be compromised and you help continue to build a high-performing, collaborative team, showing up with energy, openness to feedback, and a drive to make AXS an amazing place to do incredible work.

A Passion for Live Events & Ticketing

You bring genuine enthusiasm for sport, music and live entertainment, with a strong interest in how ticketing shapes the fan experience. You’re energised by the pace of the industry and motivated to deliver exceptional outcomes for every event.

Precision & Attention to Detail
You have an exceptional eye for detail and take pride in getting things right the first time. From complex event builds to on-sale readiness, you ensure accuracy, consistency and quality across every touchpoint.

Ownership & “Roll Up Your Sleeves” Mindset
You’re proactive, hands-on and thrive in fast-paced environments. Whether it’s building events in the platform or being on-site delivering on event day, you take ownership and step in wherever needed to get the job done.

Outstanding Customer & Client Centricity
You put clients and fans at the centre of everything you do. You anticipate needs, solve problems quickly, and consistently deliver a high standard of service that builds trust and long-term partnerships.

Strong Stakeholder & Relationship Management
You build credible, collaborative relationships with venues, promoters and internal teams. You communicate clearly, manage expectations effectively, and bring people together to deliver seamless event outcomes.

Commercial & Solution-Oriented Thinking
You understand how to translate client needs into smart, scalable solutions using the AXS platform. You look for ways to add value, improve efficiency, and support both client success and business objectives.

AND YOU’LL REALLY GET OUR ATTENTION IF

Having worked in live event ticketing is a must! Ideally, you will bring a strong network of trusted relationships across venues, promoters, and the broader live entertainment industry.

IT’S ALSO IMPORTANT THAT YOU KNOW

• This job description is not intended to be all-inclusive. Our staff may be required to perform other related duties as assigned.
• Our ideal team member will have the ability to travel frequently to support our event delivery. This will include during evenings and weekends throughout the year.
• You will also need to be able to provide a range of background checks, including an Australian Police Check and a Working With Children Check.

MOST IMPORTANTLY

AXS celebrates challenge.

We are a collective of achievers reimagining our products and practices to help people do what they love in new ways. We are bonded by curiosity, nurturing solutions for a growing and increasingly diverse global footprint.

Unwavering in our commitment to cultivate and preserve a culture of inclusion, the investment in our people makes us stronger and the varied perspectives makes us wiser.

AXS Australia and New Zealand is proud to be an equal opportunity employer.

To learn more about AXS, please visit axs.com