About this Opportunity
We’re on the lookout for a motivated and hands-on Shift Supervisor for Tennis to lead the operations at the UQ Sport Tennis Centre. This is a dynamic, customer-facing role where no two days are the same from opening the venue and preparing for a busy day ahead, to supporting customers, managing bookings, and keeping everything running smoothly.
Working Monday to Friday (early start, early finish), you’ll play a key role in delivering a high-quality experience for our community while leading by example on the floor.
This is a great opportunity for someone who enjoys a mix of customer service, retail, event delivery, racquet servicing, and operational leadership, and thrives in a fast-paced, team-focused environment.
Key responsibilities will include:
- Lead the day-to-day morning operations, ensuring the venue is open, set up, and ready for a 7am start
- Deliver outstanding customer service, assisting with bookings, enquiries, and resolving issues
- Oversee retail activities, including sales, stock control, and contributing to product selection
- Provide racquet stringing services (or develop this skill on the job)
- Support and guide staff through rostering, on-the-job training, and day-to-day leadership
- Ensure the facility is clean, safe, well-presented, and operating efficiently at all times
- Manage equipment set-up and pack-down for daily use and larger bookings or events
About You?
- First Aid and CPR certification
- Blue Card certification
- At least 12 months' experience in a retail or customer service environment
- Tennis racquet stringing experience would be highly regarded
- Strong leadership skills with the ability to delegate tasks and engage a team
- Familiarity with Point of Sale and customer management systems
- Excellent communication, customer service, and interpersonal skills
- Ability to perform manual handling tasks, including lifting up to 15kg
- A passion for continuous learning and improving customer experiences
About UQ Sport
At UQ Sport, our vision is to be Australia’s number one sporting university, and our mission is to deliver exceptional sporting opportunities for The University of Queensland (UQ) community.
We are Queensland’s largest multi-sport facility, offering Athletics, Aquatic, Tennis and Fitness Centres, along with playing fields, multi-sport courts, function?spaces?and retail outlets. Our membership base exceeds 4,000, with more than 7,000 participants engaged across 35+ sporting clubs.
We believe work should be engaging and rewarding. Our team is passionate about fostering a positive culture that supports work-life balance, health and wellbeing, and personal and professional growth.
As a not-for-profit organisation, we deliver almost 400 diverse programs to students, staff, alumni and the wider community across UQ’s St Lucia and Gatton campuses.
Work Perks
- Team Culture: A vibrant, collaborative environment where teamwork thrives
- Work-Life Balance: 35-hour work week to support wellbeing
- Access All Areas: Complimentary access to UQ Sport venues and equipment hire
- Fit for Free: Enjoy complimentary Group Fitness classes
- Food & Coffee Perks: $2 coffees and great discounts across outlets
- Time to Recharge: Birthday leave and additional festive season leave
- Leave Loading: 17.5% leave loading with flexible options
Other Information
UQ Sport is an equal employment opportunity provider. We pride ourselves on our inclusive and diverse workforce. We believe that embracing the differences and expertise in our employees makes us a stronger organisation.
We are committed to providing a fun, safe and supportive service environment for all our customers and clients, including children and young people. For this reason, please be advised that as part of our recruitment process you may be subject to criminal background checks, blue card screening, reference checks, and identification/qualification verification. We may request that you disclose any information relevant to your eligibility to engage in our programs involving children and young people.
