The Picklr is positioned to be one of the most influential voices in pickleball and is already the industry leader of indoor clubs in the USA. Pickleball is the fastest-growing sport in the world, and The Picklr is meeting the demand for the ultimate pickleball experience with an inspiring, athlete-driven brand. The Picklr Australia and New Zealand will be opening its first venue in Sydney in Q3, 2026, offering Sydney-based pickleball players the first opportunity to experience The Picklr’s premium pickleball facilities downunder. If you're ready to work hard and play hard, come and join our team.
Position Overview
FOH Team Members will be responsible for providing exceptional customer service and completing daily tasks at the club. FOH staff must be knowledgeable on all offerings at The Picklr and be able to effectively communicate with members and guests, both in person and over the phone. FOH Team Members are the first point of contact for members and guests. Ideal candidates are personable, well-organised and able to multi-task.
Overall Responsibilities
Handle check in process at the Front Desk
Answer incoming phone calls
Understand and able to explain all membership offerings and ways to play at The Picklr
Understand and able to run all core programs at The Picklr
Utilise club software programs (PlaybyPoint, SWISH, Delightree, Hubspot, Aircall, etc)
Complete POS transactions
Provided excellent customer service
Assist with club cleaning and maintenance
Complete assigned trainings on time
Qualifications
Ability to effectively and clearly explain memberships and programming offerings at The Picklr
Ability to communicate effectively with team members and management
Ability to organise, create, and run Picklr programs
Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast paced environment.
Proficient with basic computer software (Word, Sheets, Excel, etc.)
Proficient with club software (PlaybyPoint, SWISH, Delightree, Hubspot, Aircall)
Friendly, professional, reliable
Must be at least 18 years of age
Ability to lift up to 15kg
Preferred sales experience and customer service experience of 1-2 years
Preferred knowledge of pickleball community and gameplay
