Are you our next Sales superstar!
Peninsula Leisure (PL) is seeking a motivated Sales Consultant to join our Sales team on a full-time basis (38 hours per week). Reporting to the Sales Manager, you will play a key role in growing and maintaining our membership base across our core business areas: health and fitness and swim school. Your focus will be on attracting new members and delivering exceptional experiences that foster long-term engagement.
This role is central to our success. You’ll build trusted relationships with prospective and current members by understanding their goals, recommending the right membership options, and supporting them throughout their journey with our facilities.
You’ll be joining a small, passionate team where you’ll gain in-depth knowledge of our products and services while helping people improve their wellbeing in ways that matter to them.
About Us
Peninsula Leisure (PL), a wholly owned subsidiary of Frankston City Council, is an industry leading and award-winning organisation focused on reimagining community health and wellbeing experiences, currently through the management of Peninsula Aquatic Recreation Centre (PARC) and The Pines Forest Aquatic Centre (Pines) and Frankston Skate Park.
Peninsula Leisure has achieved significant milestones, maximising community activation, winning individual and facility awards, widely being recognised as delivering customer excellence through a values driven approach to leadership, and profits generating reinvestment in the facilities.
Peninsula Leisure employees receive excellent benefits including complimentary PARC/PINES membership (gym, group exercise and aquatic access), flexible working options and professional development opportunities plus a great central location with staff parking available and close to public transport links.
Key Responsibilities
You will ensure a smooth and positive onboarding experience for all new members by:
- Managing and nurturing incoming leads effectively
- Conducting face-to-face consultations, presentations, and personalised facility tours
- Implementing membership sales and retention strategies aligned with PL’s Sales Strategy
- Completing membership transactions and delivering a high-quality onboarding experience
- Working towards agreed KPIs with the Sales Manager
- Actively participating in events and campaigns to support engagement and retention
- Identifying upselling opportunities throughout the customer journey
- Assisting with administrative tasks as required
- Maintaining a positive, solutions-focused attitude
- Being flexible to work mornings, evenings, and weekends as needed
You will collaborate closely with the Customer Experience Team and the Sales Manager to help cultivate a culture of exceptional service across all Peninsula Leisure facilities.
Key Selection Criteria
To be successful in this role, you will bring:
- Preferably 5+ years’ experience in the recreation or leisure industry
- A proven track record of delivering outstanding customer experiences
- Strong sales experience
- Experience initiating and selling new memberships
- A solid understanding of product features and benefits
- Experience implementing effective customer retention strategies
Employment is subject to a satisfactory National Police Check and a current employee Working with Children check. The successful applicant will also require current CPR certification (or be willing to obtain).
Peninsula Leisure is an Equal Opportunity and Child Safe Employer that is committed to inclusion and diversity. We proudly promote a workplace that welcomes and includes the unique contributions of all people.
