- Lead vibrant customer service teams across multiple Leisure Centres.
- Drive membership sales and retention strategies while enhancing community engagement.
- Foster a collaborative and positive work environment focused on customer excellence.
- Utilise your expertise to implement innovative solutions that elevate the customer experience.
Join Our Community-Centric Team!
At Sutherland Shire Leisure Centres, we believe in enriching the lives of our community through accessible health, fitness, and recreation programs. We are dedicated to promoting active living and creating spaces where everyone can thrive.
As a part of our team, you'll play a crucial role in delivering exceptional customer service, ensuring that our members enjoy every moment spent at our facilities. Your leadership will shape the experiences of our visitors and help foster a culture of health and wellness.
Your Role as a Senior Duty Officer
As the Senior Duty Officer, you will lead, coordinate, and inspire teams across three Leisure Centre locations, ensuring that daily operations not only run smoothly but also create memorable experiences for our customers. With a focus on membership services, you will implement innovative sales and retention strategies, oversee event functions, and manage retail merchandise - all while cultivating a team-oriented atmosphere.
Your expertise will guide your team in providing outstanding customer service, ensuring every interaction meets and exceeds expectations. You will also play a crucial role in managing financial operations, coordinating bookings, and streamlining processes to maximise efficiency.
Are You the Right Fit?
We are searching for an enthusiastic leader who possesses a passion for customer service and community engagement. If you thrive in dynamic environments and have a talent for building strong relationships, you may be the perfect candidate for this role.
- Demonstrated leadership and team management experience.
- Strong communication and negotiation skills, with an ability to resolve conflicts effectively.
- Proven track record in a customer service role, ideally within a leisure or recreation setting.
- Experience with financial transactions and inventory management.
Your ability to motivate and inspire your team, combined with your operational insight, will be pivotal in driving our vision forward. If you possess a service-oriented mindset and a commitment to excellence, we want to hear from you!
