Job No: BC3482

Blacktown City is a growing and thriving city, located halfway between Sydney City and the Blue Mountains. With 450,000 residents, we are the largest and most diverse city in NSW, spread across 54 suburbs. Blacktown City is vibrant, dynamic and multicultural, home to a large First Nations community and people from more than 180 different birthplaces and languages.

With $26.43 billion regional economy, Blacktown City is also home to 34,000 businesses. Working at Blacktown City Council provides widespread, exciting professional opportunities. Our Council is leading the transformation of Blacktown City and Western Sydney. We are implementing a vision for a modern city, full of opportunity for our residents and businesses.

Our Council is led by highly skilled and experienced professionals, working with talented and passionate teams across a diverse range of business units. We are delivering high quality, customer-focused services, experiences, and facilities, and leading a program of strategic planning, activity and investment.

Blacktown City Council strives to be an inclusive workplace for all people. We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, veterans and people with disabilities.

About the opportunity

Our Key Venue section oversees all of our aquatic and leisure centres. We deliver first-class activity and program choice, we promote Blacktown City as the leader in sport, recreation and leisure, and we give every visitor and customer a safe and memorable experience. The section operates in accordance with its core values of teamwork, customer focus, innovation and a strong commitment to safety.

Blacktown Leisure Centre Stanhope is an award-winning, multi-purpose facility providing a diverse range of high-quality programs and services. The facility includes an indoor aquatic centre with a 25 metre 10-lane lap pool, wave pool, program pool, a 4-court indoor stadium, a 16-court tennis complex, as well as a health and fitness centre, crèche facilities and function rooms.

The Service Advisor is responsible for, but not limited to, delivering front-of-house reception services, welcoming and assisting patrons, providing accurate information regarding programs and activities, processing payments, and administering bookings.

Ideal candidates will represent Blacktown Venue Management and Council in a professional and positive manner at all times, while delivering the highest levels of customer care and service to all users.

Position purpose:

This role is primarily responsible for undertaking the main reception function, greeting customers, offering advice on activities and programs, receipting payments and administering bookings.

Qualifications and experience

Essential:

• Experience in a busy customer-based environment
• Cash handling experience and/or operation of point of sale system
• Computer literate with demonstrated knowledge of applicable software
• Excellent telephone manner
• Experience working within a team environment
• Demonstrated commitment to customer service.

Remuneration and benefits

The salary and conditions of employment are in accordance with Blacktown City Council’s Enterprise Agreement.

• Entry level for this position starts at $31.5079 per hour, plus 25% casual loading
• Trainee rates apply for applicants under 19 years of age
• Penalty rates apply for weekend shifts
• Casual working hours
• Employee benefits such as leave entitlements (where applicable), 12% employer contribution payable to your nominated superannuation fund, Fitness Passport, gym membership discounts, and social clubs.

Our commitment to safety

Blacktown City Council is committed to safety. We have introduced alcohol and other drug testing at the pre-employment phase, and via a series of random and cause testing.

We are a child safe organisation that supports and promotes the safety, wellbeing and empowerment of children.

Click here to view or download the position description.