About Us

St George Dragons and Illawarra Steelers came together ahead of the 1999 NRL season to form a proud powerhouse with over a century of combined history and represent two of Rugby League’s richest regions. All Dragons are custodians of the Red V and while the the Red V is in our possession, it’s our responsibility to add to the story and hand down the history and legacy to the next generation of Players, employees, fans and community. Built on our values of Courage, Connection and Passion we aspire to be role models for each other, for our fans, our community and our region.

About you

You will:

• be experienced in using membership platforms
• have strong customer service skills (in person, phone and email)
• have excellent relationship building and influencing skills
• have the ability to work both autonomously and collectively with a diverse team to deliver agreed KPIs and targets
• be flexible and accommodating in a changing environment.

Your key responsibilities:

Sales & Customer Service

• Primary point of contact (inbound and outbound) for prospect, new and renewing members, to follow up member issues, including seating request resolutions, incorrect purchases and missing member information.
• Provide conflict resolution for membership complaints
• Process membership renewals and new sales via Archtics
• Manage part payments plans including account troubleshooting, failed payment follow up and member payment complaint resolution.

Game Day/Operations

• Provide customer service and sales support at Dragons home games/events and assist with member activations, enquiries, sales and renewals.

 Strategy

• Assist with membership acquisition and retention
• Identify and generate new sales leads
• Enhance the member engagement experience
• Assist with the development of member journeys
• Assist with the development and delivery of research projects, member surveying and focus groups.

If you're intrigued by what you've read and are keen to work with a great team, please apply now!