At Tennis Australia,we're creating a more playful world through tennis - for everyone. From grassroots to Grand Slams, tennis brings people together, inspires communities, and builds champions on and off the court.
We're a team of imaginative and passionate people who believe in the power of sport to make a difference. If you're ready to help us serve up real impact, we'd love to hear from you.
About the role
The Coach Membership Administrator will provide administrator support across the key functions of the coach member and program services team; including member processing, reporting and policy maintenance. Integral to this role will be providing 1-1 support for coaches in accessing and utilising member benefits and services. You will also use your excellent interpersonal skills to provide outstanding customer service to internal and external stakeholders.
This is a causal position, working approximately 30 hours per week.
In this role you will;
- Process memberships and registrations in a timely manner
- Ensure all processed memberships meet business and legislation requirements
- Provide excellent customer support to current and prospective coach members
- Provide 1-1 support for coaches in accessing and utilising member benefits (including online training for various tools)
- Act as a point of contact for the Customer Support Team
- Support with delivery of the coach communications strategy, including assistance with various marketing campaigns/projects
- Work closely with the broader coach team to deliver on key operational objectives
About you
What you will bring to the role:
- Excellent interpersonal, communication, and customer service skills
- Strong administration skills with a high level of attention to detail
- Experience in executing communication/marketing campaigns
- Tertiary qualification in sport/business management/marketing or related area is desirable
- Alignment with the TA Values of: Excellence, Humility, Loyalty and Teamwork
- You must hold (or be willing to obtain) a current Police Check and Working with Children Check.
What's in it for you?
- Career development with a range of formal education and on the job training opportunities
- Tickets to the Australian Open
- Monthly health & wellbeing activities with access to CorePlus Pilates
- Onsite gym, tennis facilities & free onsite car parking
- Salary packaging & a range of discounts from our sponsorship partners
- Attractive leave benefits - with up to 26 weeks of paid parental leave for all primary caregivers and sorry business and ceremonial leave for Aboriginal and Torres Strait Islander employees
- We are proud to be recognised as an employer of choice for women by WORK180
To Apply
If you think you're up to the challenge, we'd love to hear from you! Please submit your resume and cover letter via our online application system. Please note, only applications submitted through our system will be considered.
If you need assistance or adjustments to fully participate in the application process, please contact our team.
Tennis Australia is committed to providing a safe environment for all tennis participants, including children and young people. It is essential everyone involved with delivering tennis in Australia understands their responsibility in relation to child-safety.
We're committed to reflecting the communities we work and play in. We strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQI+ individuals, people with disability, and people from culturally diverse backgrounds.
