Rugby Australia, the governing body of rugby union in Australia, is looking for an experienced Ticketing Manager to assist with delivering of Rugby Australia’s ticketing program for the Wallabies, Wallaroos, Sevens, along with Waratahs and Brumbies from time to time.
Key Accountabilities
Liaise with venues and ticket agents to assist with delivering ticket event builds (Wallabies, Wallaroos, Sevens and other Rugby Australia events)
Collate ticketing requirements from internal departments and external stakeholders
Transact, print and distribute allocations
Answer enquiries from internal and external stakeholders
Produce venue maps and CADs for distribution to stakeholders
Assist with coordinating marketing requirements with Rugby Australia’s marketing and ticketing agents
Manage the Ticketing Services inbox and ensure that emails are answered within 48 hours
Assist with game day ticketing operations including box office management, staffing and ticketing agent liaison when it is required
Assist in updating and managing the Rugby AU Tickets app.
Assist with developing new programs (when it is required) and initiatives to increase ticketing revenue
Assist with managing release backs from various constituents, i.e. hospitality, partners, travel and other departments
Provide general administrative support
Provide sales and match reports when they are required for all internal and external stakeholders.
Generate and distribute ticket order forms to Rugby Australia’s constituents
Coordinate the payment of invoices and purchase orders for all Rugby Australia events which includes, Wallabies home internationals, Wallaroos, Sevens, Spring Tour and Rugby World Cups.
Assist with coordinating any travel bookings, meetings, agendas and minutes
Maintain the ticketing team’s filing systems
Capabilities, Experience & Qualifications
Appropriate tertiary degree or relevant experience
Commercially aware individual with a demonstrated ability to maintain relationships with a diverse group of internal and external stakeholders – ticketing agencies, venues, state unions, operations, media, sponsors, marketing and suppliers
Previous people management experience with a demonstrated ability to maintain relationships with a diverse group of stakeholders
Previous experience managing a financial budget
Experience with ticketing systems (Ticketek, Ticketmaster) and Archtics program.
Excellent organisational skills and high attention to detail.
Available to travel for domestic game days and when it is required
Ability to resolve sensitive issues internally and externally at all levels
Process driven with a superior attention to detail
