The Australian Sports Commission is embarking on the Green and Gold decade. An exciting time filled with international sporting competitions on home soil, including the Men’s and Women’s Rugby World Cup, and culminating in the Brisbane 2032 Olympic and Paralympic Games. We have an ambitious new Strategic Vision and we need the best players on our team to help us deliver real results for the sporting sector and all Australians.

Are you up for the challenge?

About the team - The Technology branch shapes and drives the ASC’s technology and digital strategy, to deliver capabilities and services for the ASC and the sector and ensure technology remains consistently integrated and leveraged across the business.

The Transition Services Teams provide a central point of coordination, control and governance for all ICT transition activities across an ITSM model and framework that supports ASC End Users and Technology Group to collaborate closely across all Service Towers.  They provide effective governance, control and management of change, release and deployment, knowledge and configurations that are essential for a well-functioning IT ecosystem that enables effective use, sustainability, and scalability across the organisation.

About the role - The Content Writer is responsible for: 

• Assisting in the implementation and then management of a centralised knowledge database or knowledge management system (KMS).
• Assisting with educating and communicating ITSM Knowledge Management best practices.
• Driving information sharing and knowledge flow.
• Identifying and initiating both Process and Service Improvement strategies and plans. 

You will be responsible for managing both project related and operational ICT knowledge articles and artefacts and overseeing process improvement initiatives that are related to designed, developed and operationally supported services or service offerings throughout the Technology Group’s IT Service Management (ITSM) Service Lifecycles.

You will have responsibility for ensuring effective governance controls and assessment of Knowledge Management and Service/Process Improvement practices that enhance knowledge and process maturity within Technology Group and across the broader ASC.

You will also be responsible for adhering to ITSM policies, processes and procedures related to Change Management, Release and Deployment Management and Service Acceptance to ensure critical stage gate approvals and reviews are completed prior release into Production environments under a designed and documented ITSM Release & Deployment framework.

About you - Our ideal candidate will be a motivated individual with excellent attention to detail, communication skills and a passion in developing and implementing technology knowledge and process improvement processes within a government context. The skills and experiences of the successful candidate includes:

• Understanding of and/or demonstrated experience with coordination and facilitation of Knowledge and Process Improvement processes and procedures.
• Demonstrated research and analysis skills and an understanding of solution delivery lifecycles and their relationship to Change Management, Release & Deployment Management and Knowledge Management.
• Demonstrated knowledge and understanding of ITIL best practice frameworks, with ITIL Certification considered advantageous and/or experience in and ability to work with ICT and ITSM specific tools.
• Excellent written and oral communication skills, with the ability to translate technical information to understanding of a layperson. 
• Ability to work accurately under pressure. 
• Strong stakeholder management skills and an ability to influence and persuade others to work toward a common vision or goal.
• Strong interpersonal skills to work collaboratively in a diverse environment managing good rapport with the teams and sections to foster a collaborative knowledge sharing environment. 

This position is offered as an ONGOING position.

Why work with us?

We have offices located in Canberra, Melbourne and Sydney.  Across all locations, we offer:

• Options for flexible working arrangements.
• Annual allowances towards training based on individualised career goals.
• Access to a customised ASC L&D calendar for ongoing professional and career development.
• Generous superannuation scheme with up to 15.4% employer contributions.
• Corporate discount on AIS Shop merchandise.
• Access to Clearinghouse for Sport, an information sharing platform for Sporting professionals.

Additionally, our Canberra campus offers:

• Free onsite parking
• Onsite facilities including café, dining hall, gym, and swimming pool.
• Priority placement for your children to access the award winning, onsite AIS Caretaker’s Cottage Childcare Centre.

Eligibility

• To be eligible for this position applicants are required to be Australian citizens only and must be able to obtain and maintain an AGSVA Security Clearance.

As part of the Commonwealth Child Safety Framework the ASC is committed to being a Child Safe Organisation and leading the way in Child Safety across the sports sector. This position requires a Working with Vulnerable/Children People check to obtain employment.

Notes

• The ASC is committed to protecting children from harm. We require all applicants that will work with children to undergo screening processes prior to appointment.
• Should a merit pool be established for this position, it may be used to fill ongoing or fixed term opportunities as they arise within 18 months from the date advertised.
• The ASC operates under the Australian Sports Commission Act 1989 and is separate to the Public Service Act 1999. The ASC accepts most leave liability and recognition of prior service if you are currently employed at a Commonwealth agency.
• If you are experiencing issues or have any questions with the e-recruitment system, please contact the People & Culture Hub via email people@ausport.gov.au or phone (02) 6214 1328.

Acknowledgement of Country

The Australian Sports Commission (ASC) acknowledges the Traditional Custodians of the lands where its offices are located, the Ngunnawal people and recognises any other people or families with connection to the lands of the ACT and region, the Wurundjeri Woi-wurrung people of the Kulin Nation, the people of the Yugambeh Nation and the Gadigal people of the Eora Nation. The ASC extends this acknowledgment to all the Traditional Custodians of the lands and First Nations peoples throughout Australia and would like to pay respects to all Elders past and present. The ASC recognises the outstanding contribution that Aboriginal and Torres Strait Islander peoples make to society and sport in Australia and celebrates the power of sport to promote reconciliation and reduce inequality.