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Member Engagement Officer

Penrith City Council

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  • Penrith New South Wales Australia
  • Part Time, Casual, Contract/Temp
  • Up to $43.40 ph + weekend rates + super
7 Jul 2025
Applications 0

Description

Job no: 495171
Work type: Casual, Temporary Part Time
Categories: Aquatics and Leisure
Salary: $30.00 - $34.72 per hour, plus 25% casual loading, 11.5% Superannuation and weekend penalties (where applicable)

About the role

The Member Engagement Officer is responsible for overseeing the daily operations of the Member Engagement Desk. This position will be responsible for all transactions conducted during their shift which includes but is not limited to, accurate eftpos procedures, program, venue and membership enquiries and processing the enquiries with our systems, as well as complaints handling. Whether in person, via phone or email you will ensure patrons receive a friendly, focused and fulfilling service.

We currently have the following positions available to join our Member Engagement Team:

  • Multiple Temporary Part Time Positions - various hours - Summer seasonal contracts from October 2025 - April 2026, with training commencing in September
  • Multiple Casual Positions - various hours - immediate start

Member Engagement shifts are across a variety of hours, ranging from 5am-10pm, including weekend work.

Essential criteria

  • Demonstrated administration or customer service experience within a fast-paced work environment
  • Current First Aid Certificate
  • A valid NSW Working with Children Check

Desirable criteria

  • Previous work experience in the leisure / recreation industry or similar
  • Excellent interpersonal and commination skills and ability to promote services to members
  • Demonstrated high levels of personal organisation and composure under pressure

Attachments

Application Instruction

Visit careers.penrith.city to view the position description and to find out more information about employment with Penrith City Council. To submit your application, please apply online using the link below.

In addition to a cover letter and resume, applicants are required to submit comprehensive responses to the selection criteria (listed below) as a part of their initial application. Applicants who do not meet the essential criteria will not be considered.

Completed applications must be received by 11.55pm on the closing date. Please allow 4 weeks from the closing date for the processing of your application.

For further information about the position, please contact Lisa Galvin, Rostering Coordinator on lisa.galvin@penrith.city 

This position has been identified as a Child-Related position under Child Protection laws in NSW. To be eligible to apply, you are required to provide Council with a valid Working with Children Check Number.

You will be required to undertake employment checks, which may include a Criminal History Check, Qualification Check, Working with Children Check, Medical Declaration and/or a Functional Test, as relevant to the position for which you have applied. Where a Criminal History Check is required and has returned a result that indicates disclosable court outcomes, you will be required to provide a copy of the report to Penrith City Council, for review, in order to progress through the recruitment process.

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