About us

Joining the Hawthorn Football Club represents a unique opportunity to work in a fast paced, elite sporting environment where you can be yourself and thrive. Our Club’s values and One Club philosophy across our men’s and women’s football programs ensures that inclusion and diversity are at the core of all we do. You will work and thrive in an environment that is committed to excellence and supported by a culture of wellbeing and work/family balance.

Our strategic priorities guide the Club to deliver long term objectives to continually grow, innovate and achieve on-field success. We are excited to have recently relocated to our new state of the art home Kennedy Community Centre in Dingley. We are committed to creating a supportive environment in which people feel connected to our football club and to each other.  Importantly we want to have fun!

About the role

Reporting to the Head of Consumer Operations, this role manages the operations and servicing elements of the Membership and Ticketing departments. This role oversees the end-to-end delivery of the Club's membership fulfillment, daily operational processes and ticketing programs, further ensuring smooth ticketing operations to a seamless fan experience.

Key Accountabilities

• Manage day-to-day membership operations, drive strategic initiatives and ensure the achievement of KPI targets.
• Lead the end-to-end delivery of annual membership renewal campaigns, including database builds, segmentation and product setup within Archtics.
• Oversee membership fulfillment operations, ensuring timely delivery, service excellence, alongside budget compliance.
• Manage relationships with external vendors and stakeholders, overseeing data extraction, production schedules, proofing and delivery approvals.
• Manage the Club's ticketing program across AFL and AFLW fixtures, finals campaigns and match-day membership operations to ensure a seamless fan experience.
• Continuously improve operational workflows, CRM processes and database structures to drive efficiency and support targeted campaigns.

Our ideal candidate 

We are seeking a creative, dynamic and detail-oriented leader who thrives in a fast-paced operational environment. You will bring exceptional written and verbal communication skills, a collaborative approach to stakeholder engagement, and the ability to remain calm under pressure. As an inspiring manager, you will set clear expectations, drive team excellence and ensure precision across campaign delivery, ticketing, and database management.

You’ll Bring:

• At least 3 years in a similar operations role, preferably within elite sport environment, with demonstrated experience leading, managing and developing a high-performing team.
• Tertiary qualifications in Management, Business, Sports Management or a related discipline.
• Experience overseeing complex ticketing operations and stadium execution for large-scale sporting or entertainment events.
• Technical expertise working with the Archtics database system, alongside a strong background in CRM platforms.
• A background in customer service delivery, high-level computer literacy, and advanced proficiency across the Microsoft Office suite.

Our offer to you 

As a Hawthorn Football Club employee, you will work in a supportive, values driven and harmonious team. You will be challenged and provided with opportunities to learn new things, grow, and develop. Our initiatives which drive wellbeing, connection and performance include:

• Access to state of the art gym and pool facilities
• Weekly pilates classes
• Summer Hours (Dec/ Jan) with half day Friday’s 
• Flexible work arrangements
• Special offers and discounts through our Corporate Partners
• Industry leading Parental Leave Policy
• Professional development opportunities – inhouse and external
• Complimentary One Club memberships to enjoy Hawthorn games with family and friends

The Hawthorn Football Club is an Equal Opportunity Employer and encourages applications from suitably qualified and diverse candidates. We welcome applicants who reflect the diversity of the Australian community and encourages applicants from the following backgrounds to apply:

• Aboriginal and Torres Strait Islander
• Culturally and linguistically diverse
• LGBTIQ+
• People with a disability
• We provide a welcoming, safe, and flexible approach to work and provide an environment that benefits from and enables the best from everyone.
• As an organisation we are committed to protecting children and young people from harm. It is essential that anyone involved with the Hawthorn Football Club understands their responsibility in relation to child safety. Our organisation requires all applicants to obtain a ‘Working with Children Check’ prior to appointment.