About us

South East Melbourne Phoenix are a professional basketball team and proud member of the National Basketball League (NBL). Now in our seventh year we are continuing to grow our performance, community and commercial footprint across Australia.

As a club, we value teamwork, passion, and a shared commitment to our goals. You’ll be based at the State Basketball Centre, Australia’s premier basketball facility, where our performance and administrative teams work side-by-side in a culture of collaboration and authenticity.

About the role

Reporting to the Consumer Manager, this casual role will provide excellent customer service and build positive relationships to all potential and existing members of the South East Melbourne Phoenix.

Key duties can include:

• Enter data into the membership database correctly and in-line with Club’s customer service standards
• Monitor the Membership hotline and respond to member and support enquiries over the phone and via email
• Provide a high level of customer service and answer all enquiries in a friendly and accurate manner
• Consider opportunities to maintain and enhance services provided to the Club’s membership base
• Batch daily sales accurately and efficiently in line with the Clubs process
• Assist with the Clubs Group Ticketing Strategy

The ideal candidate 

Our ideal candidates will be dedicated, reliable and committed with exceptional customer service skills and a can-do attitude.  You are self-motivated and enjoy working in a team environment. 

You will:

• Proven customer service experience with a passion for delivering exceptional member experiences.
• Strong communication and stakeholder management skills, with the ability to confidently handle member enquiries.
• Ability to remain calm under pressure, manage multiple tasks and effectively resolve challenging situations.
• Highly organised with strong attention to detail, accurate data entry skills and proficiency in Microsoft Office and CRM/membership systems.
• Adaptable and proactive team player who can work independently, meet deadlines and thrive in a fast-paced environment.

This is a great opportunity for an individual to start their career within the Membership and Consumer division of the Club.

Applications Close Tuesday 8th September 2026.

Our Commitment to Equal Opportunity 

South East Melbourne Phoenix is an equal opportunity employer and encourages applications from suitably qualified and diverse candidates. We provide a welcoming, safe and flexible approach to work and provide an environment that benefits from and enables the best from everyone.

As an organisation we are committed to protecting children and young people from harm. It is essential that anyone involved with South East Melbourne Phoenix understands their responsibility in relation to child safety.

Our organisation requires all applicants to obtain a ‘Working with Children Check’ prior to appointment and you must hold, or be willing to obtain, a valid Working With Children Check.