ABOUT THE ROLE:

The Membership Outbound Sales Officers supports the delivery of the strongest emotional connection between our Club and our members and supporters. Our Membership Outbound Sales Officers are relentless in the delivery of outstanding customer service and are critical in enabling us to achieve our purpose of Belonging, Thriving and Winning. 

The Membership Outbound Sales Officer is a 12 month, full time position. As a Membership Outbound Sales Officer, you will assist the membership sales and service generating the maximum number of membership sales throughout our busy retention and acquisition phases. The work will involve connecting with members and prospective members through outbound calls and emails, delivering positive and engaging experiences in line with our practices. You will play an important role in supporting the team’s sales and service activities, helping create meaningful interactions while consistently delivering a professional and customer-focused experience. As a Membership Outbound Sales Officer, you will also play a key role within the wider Customer & Technology team, with duties covering match/event days as directed by the Membership Sales Manager.

 KEY RESPONSIBILITIES:    

1. Outbound Membership Sales - Conduct proactive membership sales and retention activities through phone and email, provide membership product information, resolve customer enquiries, identify upgrade opportunities, and contribute to achieving sales targets and team KPIs.
2. Consumer Services - Deliver exceptional customer service to members, fans, and stakeholders, support membership sales and service activities at match days and events, uphold Child Safety standards, and assist with broader Customer & Technology department initiatives.
3. Data Integrity - Maintain accurate and compliant member data records, collect additional customer insights to support segmentation projects, and ensure all information is managed in line with privacy legislation and Club policies. 

WHAT WE’RE LOOKING FOR:

1. Previous sales experience, preferably in membership or telephone sales, with a strong drive to achieve results.
2. Relevant qualifications in Sport Administration or a related field, with strong organisational and time management skills.
3. Experience using CRM systems, particularly Archtics, with excellent attention to detail.
4. Knowledge of and passion for the AFL, supported by strong communication and relationship-building skills.
5. A proactive, adaptable, and resilient approach, with initiative and a positive attitude.
6. A commitment to delivering outstanding member and customer experiences.

ABOUT US:

Richmond Football Club is one of the largest clubs in the Australian Football League, proudly rooted in our rich history and tradition. As we honour our past, we’re focused on building a Strong & Bold future - both on and off the field - through living our purpose of Belonging, Thriving and Winning. 

We understand the power of sport to connect people, and at the heart of the Club’s purpose is being involved with our community. At Richmond, culture is paramount, and the Club is committed to developing its people in a supportive environment. Belonging, Thriving and Winning is not just about connecting with fans and members, but about staff, players and coaches connecting with each other with humour and care, through storytelling and authenticity, to build genuine relationships. 

WHY WORK FOR US:

• Award-Winning Culture: Join an organisation that is an Australian HR Employer of Choice finalist and a Flexible Work Champion.
• Flexibility: Enjoy a flexible work environment with options like flexible hours, work-from-home options, a relaxed dress code and the ability to observe public holidays that align with your cultural beliefs.
• Inclusive & Belonging: We are deeply committed to Diversity, Equity and Inclusion, ensuring that everyone feels valued and respected, no matter their background or abilities
• Work-Life Balance: We believe in a ‘people first’ culture, where your personal and professional life can thrive together.
• Growth & Development: Your growth is our priority with professional development opportunities tailored to suit your goals.
• Wellbeing & Fun: We work hard but know how to have fun, fostering a high-performance, caring culture that values holistic wellbeing.
• Community Connection: Make a positive impact in the wider community and engage with our charity partners by supporting the Alannah and Madeline Foundation or get involved in one of our community programs across Korin Gamadji or the Bachar Houli Foundation.
• Perks & Benefits: Enjoy money can’t buy experiences, a range of perks, including discounts through our sponsors!

Click here to view our Employee Value Proposition (EVP) to find out why you should work at our Club!  

OUR COMMITMENT TO THE SAFETY AND WELLBEING OF CHILDREN AND YOUNG PEOPLE:

The Richmond Football Club is committed to providing a safe and supportive environment for all children and young people. We exclusively hire individuals committed to fostering a child safe culture, irrespective of their role, and it is essential that all our staff understand their responsibility in relation to child safety.  Individuals will require pre-employment checks, including a valid Working with Children Check for this role.  

APPLICATIONS:      

Please upload a cover letter and resume. Applications close 5pm August 2 but will be assessed on a rolling basis with the recruitment process commencing progressively. Please note only shortlisted candidates will be contacted.