The Senior Event Coordinator provides planning and delivery support to the Event Manager to ensure event operations are planned, managed, coordinated and delivered in a timely and efficient manner and to the satisfaction of the hirer and patrons who attend.

Key Tasks

• Support the Event Manager in pre, during and post event delivery for major events, including but not limited to:
• Coordination of Stadium Control Room as required for major events
• Preparation of key event documentation such as Event Plans, Security Plans and Crowd Management Plans
• Where required lead the delivery of event pre-briefs and de-briefs
• Direct management of the Events Coordinator
• Management of the logistics (resourcing and equipment) requirements with regard to stadium related set ups and pack downs for major events
• Deputise in the role of Deputy Chief Warden as required
• Oversee all aspects of community event bookings from initial enquiry to final invoicing, ensuring hirer’s requirements are met and positive working relationships with hirers, key stakeholders, suppliers and tenants at the venue are maintained.
• Contribute to the preparation of event budgets and maintain and update event documentation, records and reports in accordance with SQ’s requirements, administrative procedures and timeframes.
• In conjunction with SQ’s Ticketing Operations Manager, and the Event Manager, liaise with service providers and hirer representatives for the fulfillment of ticketing requirements for all Cbus Super Stadium events. Monitor sales across all events and provide associated reports
• Lead the planning, recruitment, on-boarding and maintenance of casual event day staff resourcing levels to ensure each event is staffed optimally from a cost efficiency and service perspective. This includes:
• Develop and maintain a pool of regular casual event day staff
• Develop, implement and evaluate training requirements of the casual event staff workforce
• Manage event day staff resourcing including uniforms and equipment
• Liaise with casual event day staff to problem solve & troubleshoot enquiries, including roster issues, availability procedures and performance in line with existing Certified Agreements, employment conditions of SQ and relevant legislative requirements.
• Work closely with Payroll to ensure rostered employees are paid accurately in accordance with the Certified Agreement.
• Coordinate the delivery of the agreed traffic and transport management arrangements for all stadia events.
• Support the Events Manager and the SQ Marketing Team in developing content and responding to enquiries on the venue’s social media platforms and venue website.
• Provide quality and timely support to the Event Manager and other team members in the delivery of major events and other nominated events, as required.
• Ensure all work is undertaken in accordance with SQ’s policies and procedures, particularly in the areas of workplace health and safety, security management, equal employment opportunity, workplace harassment, bullying and discrimination.

About You

• Tertiary qualification in a relevant discipline or equivalent relevant experience.
• Minimum 3 years’ experience in an event coordination/operations/management related role, in a stadium or major venue environment
• High level communication, negotiation, interpersonal and networking skills.
• Ability to work on tight deadlines and prioritise large volumes of tasks.
• Well-developed planning, scheduling and organisational skills.
• Demonstrated experience in managing staff including to the ability to direct, guide, motivate and delegate tasks.
• Demonstrated experience in delivering high quality customer service to hirers and patrons alike and ability to handle difficult situations.
• Ability to manage multiple stakeholders and prioritise tasks in a dynamic event environment.
• Demonstrated experience in delivering an end to end event experience in a multi-purpose facility.
• Demonstrated problem solving skills.
• Ability to develop and apply procedures relating to the delivery of events, activities and services.
• Experience in developing and maintaining event reports, documentation and records.
• Understanding of WHS legislation and risk management practices
• High work ethic, commitment to professional presentation, ethical practice and flexibility in the workplace.

If this position or working at SQ has intrigued you and you're driven to join us on our journey, apply now!

At SQ, we strongly encourage applicants from all backgrounds and life experience to apply. We promote a safe, inclusive and respectful workplace, enabling all staff to feel valued and thrive in a rewarding team and culture. So you can shine through this recruitment process, please let us know if you required any additional support or adjustments, such as interpreting services, physical requirements, or assistive technologies.

About the venue

Cbus Super Stadium is regarded as one of the best regional stadia in Australia. Located at Robina on the Gold Coast, the 27,794 seat rectangular stadium is the home of the Gold Coast Titans NRL team and is a multi-purpose venue suitable for a variety of events including rugby league, rugby union, soccer, concerts, and function and community activities.

Top five reasons for wanting to join the SQ Team…

• Innovative & Fun – with a calendar of world-class events and sporting fixtures, why wouldn’t you want to be a part of something big, and also provide local communities with an awesome customer-centric experience.
• Achievement & Challenge – if you thrive on challenge and recognition, SQ may be perfect for you. This is an organisation where employees contribute to make a difference and receive recognition for their professionalism and results.
• Learning and Development – SQ wants to develop future leaders and specialists in their fields. SQ offers exciting career opportunities at some of the best facilities in the world. 
• Teamwork – we are supportive, enthusiastic, and passionate – One team, One dream, One SQ enabling us to deliver world-class experiences and celebrate the successes
• World Class Venues – If you have ever attended one of our venues, you’ll already know, our venues are both historic and iconic, and create a stage for memorable sporting and entertainment events delivered with the highest level of environmental sustainability and social governance.

With some of the most entertaining products and services on offer, it is no wonder people want to join the Stadiums Queensland team!