About us

Joining the Hawthorn Football Club represents a unique opportunity to work in a fast paced, elite sporting environment where you can be yourself and thrive.

Our Club’s values and One Club philosophy across our men’s and women’s football programs ensures that inclusion and diversity are at the core of all we do. You will work and thrive in an environment that is committed to excellence and supported by a culture of wellbeing and work/family balance.

Our strategic priorities guide the Club to deliver long term objectives to continually grow, innovate and achieve on-field success. We are excited to have recently relocated to our new state of the art home Kennedy Community Centre in Dingley.

We are committed to creating a supportive environment in which people feel connected to our football club and to each other.  Importantly we want to have fun!

About the role

Reporting to the Membership & Ticketing Operations Manager, this role manages the operational elements of the Membership and Ticketing departments. You will ensure membership renewal operations and database updates are delivered on time, ticketing requirements are met, staff are effectively trained on system changes, and member fulfilment programs and events are executed to a high standard.

Key Responsibilities

• Support the Membership & Ticketing Operations Manager with day-to-day membership operations and processes, ensuring accountability and achievement of KPIs
• Coordinate the Reserved Seat Changeover process
• Manage weekly card and fulfilment file submissions, ensuring accuracy and timeliness
• Assist with the Hawks Future Flyers program, including bulk uploads and processing
• Support the delivery of membership operational communications
• Assist with the build and execution of membership renewal operations
• Provide internal ticketing fulfilment support for AFL and AFLW matches
• Liaise with interstate clubs to confirm ticketing requirements for interstate games and UTAS matches
• Support the wider membership team on match days across both AFL and AFLW

Please note that this role does require attendance at games, across evenings, weekends with some interstate travel.

Our ideal candidate 

We’re looking for a creative and dynamic individual with strong attention to detail and excellent communication skills. You will be confident in stakeholder management and capable of diffusing challenging situations with professionalism and tact. A natural leader, you bring a proactive approach and the ability to guide and influence others in a fast-paced environment.

You’ll Bring:

• Tertiary qualification in Business Management, Sports Management or equivalent 
• Minimum 4 years’ experience in similar operations role, preferably within sport
• Experience in ticketing operations for large scale events 
• Experience in a customer service role as well as with a customer database system 
• Strong computer literacy and strong Microsoft Office skills 
• Ability to work effectively in a team environment with minimal supervision 
• Current Working With Children’s Check and Police Check

Our offer to you 

As a Hawthorn Football Club employee, you will work in a supportive, values driven and harmonious team. You will be challenged and provided with opportunities to learn new things, grow, and develop. Our initiatives which drive wellbeing, connection and performance include:

• Access to state of the art gym and pool facilities
• Weekly pilates classes
• Summer Hours (Dec/ Jan) with half day Friday’s 
• Flexible work arrangements
• Special offers and discounts through our Corporate Partners
• Industry leading Parental Leave Policy
• Professional development opportunities – inhouse and external
• Complimentary One Club memberships to enjoy Hawthorn games with family and friends

The Hawthorn Football Club is an Equal Opportunity Employer and encourages applications from suitably qualified and diverse candidates. We welcome applicants who reflect the diversity of the Australian community and encourages applicants from the following backgrounds to apply:

• Aboriginal and Torres Strait Islander
• Culturally and linguistically diverse
• LGBTIQ+
• People with a disability
• We provide a welcoming, safe, and flexible approach to work and provide an environment that benefits from and enables the best from everyone.
• As an organisation we are committed to protecting children and young people from harm. It is essential that anyone involved with the Hawthorn Football Club understands their responsibility in relation to child safety. Our organisation requires all applicants to obtain a ‘Working with Children Check’ prior to appointment.