NETBALL NSW OVERVIEW

Netball NSW is a not-for-profit organisation governed by a Board of Directors and managed by professional staff. As the peak state sporting body for netball in New South Wales, it is responsible for the governance, development, promotion and administration of the sport, and is affiliated with Netball Australia.

Netball NSW provides a comprehensive framework supporting approximately 119,000 registered members and more than 150,000 participants across all levels of the game. The sport’s continued growth is driven by the wide range of programs, facilities and services offered, from grassroots participation to professional pathways.

Netball NSW has a strong history of elite performance, with over 300 athletes representing the state since 1997, including through the Suncorp Super Netball competition featuring the NSW Swifts and GIANTS Netball.

Suncorp Super Netball

Suncorp Super Netball marked a new chapter in Australian netball when it launched in 2017, providing the platform for GIANTS Netball to enter the national competition alongside the NSW Swifts.

Both teams are owned and operated by Netball NSW, with GIANTS Netball formed through a strategic alliance with the GWS GIANTS AFL. The ownership of the two teams is a key strategic initiative for Netball NSW, creating greater opportunities for more than 119,000 registered members across the state. These opportunities include pathways to represent NSW and their clubs at the highest domestic level, as well as increased access for fans to watch the world’s best netballers live.

Both clubs are committed to strong leadership, competitive excellence, and consistently contending for the Suncorp Super Netball title.

Our Vision: 

Netball is NSW’s leading sport of choice and opportunity. 

Our Purpose: 

Lead and support our Netball community to grow and thrive.  

Our Values & Behaviours: 

• WELCOMING: We are an inclusive community for everyone. 
• ONE TEAM: We respect and value each other. 
• BEST ALWAYS: We aspire to excellence. 
• INTEGRITY: We play fair and take ownership of our actions. 
• FUN: We love what we do. 

 PURPOSE OF THE POSITION

The purpose of the position is to provide quality and timely customer service to visitors, members, sponsors, staff and the public of Netball NSW at all times.  This position is vital in making a positive impression to all people, and is responsible for management of the venue’s events, competitions & casual bookings, as well as ensuring the facility is safe for all patrons.

KEY RESPONSIBILITIES:

Administration Tasks:

Provide administrative services in the Venue Operations Area including:

• To ensure that booking payments paid for in a timely manner.
• To carry out necessary administration tasks, including use of computers and software as prescribed.
• Assist in the ticketing system management across a range of ticketing platforms for internal and external hirers.
• Liaise with Venue hirers regarding facility, equipment, technical and logistics requirements.
• Update booking system for internal and external hirers.
• Cover reception duties when required.

Communication:

• Work closely with the Netball NSW Competitions Manager, Events Manager, other Netball NSW staff, venue hirers and venue tenants.
• Display and promote outstanding customer service, courtesy and assistance to all sports / users of the facility.
• Ensure high levels of customer service by improving all areas of delivery, in conjunction with the rest of the Venue Operations Team.
• Update Netball Central social media pages with event details.

Venue & Event Operations:

• Assist the GM - Venue Operations to help drive bookings/sales to maximise venue efficiency and use.
• Assist with managing event service contractors including security, fire wardens and medical staff appropriate with requirements of each event.
• Ensure the facility and equipment is maintained in a clean, safe, and tidy manner at all times.
• Prepare courts for sports bookings and assist external users with any extra equipment needs including line marking of sports courts as required by different hirers.
• Ensure the facility is prepared for the following event / booking / day, where necessary.
• Execute correct security procedures upon arrival or departure, including alarm activation/deactivation, external perimeter check, and internal facility check (i.e. doors, windows, lights and toilets).
• Basic cleaning duties as required.
• Work closely with the Venue Maintenance & Cleaning Coordinator to ensure that a high level of cleanliness is maintained in the venue and associated areas at all times.
• Ensure that the function room facilities are left fit for purpose for use by all users after every booking.

Staffing Management:

• Supervise the work of casual staff members in the setting up and delivery of court bookings and events.

Reporting:

• Ensure daily venue opening and closing checklists are completed and emailed to relevant parties.
• Receive and report on feedback from customers and clients and to actively make efforts to address any issues, seeking to identify continuous improvement opportunities wherever possible.
• Asist in ensuring the safety of all visitors to the Centre and security of the building at all times, reporting and following up on venue maintenance/cleaning issues and reporting hazards and incidents as they arise.
• Maintenance items identified on checklists.

New Business & Sales:

• Proactively seek relevant new business and sales to assist Netball Central to be financially sustainable.
• Produce monthly sales report highlighting efforts made in this area.

Fleet Management:

• In liaison with GM - Venue Operations maintain the NNSW vehicle inventory.
• Ensure vehicle list is accurate and up to date.
• Assist the GM - Venue Operations, Finance Manager and CFO with ad hoc motor vehicle reporting requests.
• Maintain car registrations, insurances, servicing and roadside assist accounts.
• Collect and accurately log kilometer usage readings monthly for work vehicles.
• Process any insurance claims.
• Deal with fines (parking/speeding etc) and stat decs.
• Liaise with staff and provide tri-monthly condition report on all vehicles.
• Manage pool car/van bookings for NNSW Staff

Relationships:

Build and maintain a range of internal and external professional relationships including:

• Netball NSW Executive and Management teams
• High Performance teams and support staff
• NNSW Archivists
• External venue hirers
• Tenants
• Contractors & tradespeople
• Guests

SELECTION CRITERIA:

Essential Qualifications & Experience:

• At least 2 years’ experience in a similar role
• A high level of computer expertise covering word processing, presentation software and Microsoft Office.
• Fleet management experience. (not essential)
• Current driver’s license.
• Working with Children Check (WWCC)

Knowledge & Skills:

• A demonstrated ability to address customer needs in a professional manner.
• Professional presentation
• Ability to multi-task and focus on several issues simultaneously.
• Exemplary and demonstrated written and verbal communication skills.
• Motivated and proactive with an ability to use initiative to solve problems.
• Attention to detail.
• Ability to meet deadlines in a challenging work environment.
• Ability to work with people across all levels of the sport, including Netball NSW staff, in a collaborative manner

Personal Attributes:

• Professional, adaptable and proactive attitude.
• Ability to work autonomously and possess superior organisational skills.
• Problem solving
• Customer focus
• Passionate and prepared to go above and beyond.
• Work Health and Safety
• Commitment to Netball NSW Values.

WORKING WITH CHILDREN CHECK (WWCC)

In accordance with Child Protection legislation candidates will be required to provide a Working With Children Check (WWCC) clearance number for verification by Netball NSW prior to employment. Selection of the successful candidate will be based upon the results of child protection screening and relevant reference checks.

CHILD SAFE ORGANISATION

Please note: Netball NSW is committed to protecting Children from harm. We require all applicants that will work with children to undergo an extensive screening process prior to appointment. All candidates must have a valid Working with Children Check.

EQUAL EMPLOYMENT OPPORTUNITY

Netball NSW is committed to providing equal employment opportunities. We encourage applications from people from diverse backgrounds including but not limited to, Aboriginal and Torres Strait Islander people; people from culturally diverse backgrounds; young people; older workers; people with disabilities; the LGBTQIA+ community; and other under-represented groups.

WHY WORK FOR US?

NNSW strives to offer a range of benefits to support a healthy work environment and a sustainable work-life balance, no matter your role and stage in life.

• Additional leave day for your Birthday;
• Free parking or 800m walk to Sydney Olympic Park Train Station;
• NNSW funded membership with the Connected Membership exclusively for Sydney Olympic Park employees, residents and students providing everyday discounts and exclusive offers including free admission offers and discounted tickets for events at Sydney Olympic Park.
• Free and discounted tickets to NSW Swifts and GIANTS Netball home games;
• Pawsivity - bring your four-legged friend to work so you can enjoy their happy presence while you work;
• Wellness programs including: our Employment Assistance Program (EAP); NNSW lunchtime league social sports teams in volleyball, netball & soccer.