At Tennis Australia, we're creating a more playful world through tennis - for everyone. From grassroots to Grand Slams, tennis brings people together, inspires communities, and builds champions on and off the court.

We're a team of imaginative and passionate people who believe in the power of sport to make a difference. If you're ready to help us serve up real impact, we'd love to hear from you.

About the role

The Programs Coordinator (Tennis World) will be responsible for the effective implementation, growth, and development of all program areas at Melbourne Park and Albert Reserve. This position will coordinate social leagues/competitions and tournaments and play a pivotal role in maintaining our best practices program standards and customer services. The Programs Coordinator will develop engagement initiatives within our programs, giving every player at every stage, an opportunity to play and participation in our sport.

In this role you will:

• Oversee all program communications and enquires ensuring customer services standards are maintained.
• Provide administration and customer service support to Social Leagues and Tournaments via email and over the phone.
• Produce regular, detailed reports on the effectiveness and management of the programs, considering both negative and positive impacts to the business.
• Actively promote all Tennis World programs to drive participation.
• Assist customers with the sale of merchandise and apparel in the Pro Shop.
• Process tennis court bookings and tennis-related enquiries efficiently.

About you

To be successful in this role you will have:

• Knowledge of UTR platform and competitive play landscape
• Tertiary qualification in Sports Management or equivalent
• Initiative to provide positive outcomes for customers and stakeholders
• A current Police Check and Working with Children Check (or be willing to obtain)
• Preparedness to be flexible in regard to working hours and arrangements relating to work associated with Tennis Australia

What's to love?

• Career development with a range of formal education and on the job training opportunities
• Tickets to the Australian Open plus Superbox tickets to events at Rod Laver & Melbourne Arena
• Monthly health & wellbeing activities with access to CorePlus Pilates
• Onsite gym, tennis facilities & free onsite car parking
• Salary packaging & a range of discounts from our sponsorship partners
• Attractive leave benefits - with up to 26 weeks of paid parental leave for all primary caregivers and Sorry Business and Ceremonial Leave for Aboriginal and Torres Strait Islander employees
• We are proud to be recognised as an employer of choice for women by WORK180