At Panthers, we’re more than just a team - we’re a source of community pride.
We pride ourselves on delivering excellence across every touchpoint of our club and fan experience.
Join a collaborative, high-performing team in a role that offers variety, challenge, and the chance to make a real impact.
Are you a driven retail and e-commerce professional who thrives in a fast-paced environment, has a strong eye for detail, and is passionate about delivering exceptional customer experiences? This role is ideal for someone with strong sales and merchandising experience who enjoys leading operations across in-store, online and game day environments, while contributing to the commercial success of a professional sporting organisation.
About the Role
This is an exciting opportunity to take ownership of the Panthers’ merchandise and retail operations, playing a key role in driving revenue, enhancing brand presence, and delivering a seamless customer experience across all channels.
As the Merchandise & Licensing Executive, you will be responsible for:
Delivering exceptional customer service standards across all retail touchpoints
Coordinating staff rostering, training, and day-to-day team operations
Managing retail operations across the Club store, online shop, and game day outlets
Leading visual merchandising, store presentation, and promotional displays
Overseeing e-commerce operations, including online sales and order fulfilment
Managing game day retail activations, including pop-up outlets and merchandise van operations
Monitoring sales performance and contributing to achieving budget targets
Preparing sales reports and analysing trends to inform business decisions
Managing stock control, forecasting, ordering, and stocktake processes
Liaising with suppliers, Purchasing, IT and Finance to ensure accurate product setup and reporting
Supporting the planning and execution of promotions, product launches, and campaigns
Collaborating with the Marketing team to maximise sales and brand exposure
Essential Requirements
3–5 years’ experience in retail, merchandise, or a similar commercial environment
Demonstrated experience in e-commerce platforms and online retail operations
Strong sales acumen with a focus on driving revenue outcomes
Excellent organisational skills and attention to detail
Strong leadership and team coordination capabilities
High level communication and interpersonal skills
Ability to manage multiple priorities in a fast-paced environment
Experience with POS systems, stock management and reporting tools (preferred)
Flexibility to work weekends, game days and events as required
Application Instruction
Please review the essential criteria below and if thissoundsliketheposition foryou,pleaseapply today!
Applications close Friday 24 April 2026 at 11:59pm
The Panthers Group is an Equal Opportunity Employer
