At Victoria Racing Club (VRC), we’re not just about race days—we’re about creating unforgettable moments for members, guests and the broader community.

About the Opportunity

We have an exciting opportunity for a Membership & Customer Sales & Service Officer to join our Membership, Ticketing & Customer Operations team. In this customer-facing role, you’ll be at the centre of the member and patron experience, delivering exceptional service across all touchpoints - from inbox and phone enquiries to race day support.

Reporting to the Membership & Customer Sales & Services Lead, this role is ideal for someone who thrives in a fast-paced environment, enjoys engaging with people, and takes pride in delivering accurate, timely and high-quality service outcomes. You’ll play a key role in driving membership growth, retention and customer satisfaction while contributing to operational excellence across the function.

What you'll be responsible for

• Delivering exceptional customer service to members, patrons and stakeholders across all communication channels
• Managing high-volume inbound enquiries related to membership and ticketing, with a strong focus on inbox and phone management
• Processing membership renewals, new applications, membership cards and ticketing requirements with a high level of data accuracy
• Supporting membership and ticket sales through inbound and outbound communications, contributing to sales and revenue targets
• Capturing, recording and resolving customer enquiries efficiently, aiming for first-contact resolution wherever possible
• Maintaining data integrity across membership and ticketing systems
• Actively supporting Membership, Ticketing & Customer Operations on race days and key events
• Ensuring all communications are consistent with brand tone, messaging and service standards
• Working collaboratively with internal teams and stakeholders to deliver seamless customer experiences

What your background includes

• Demonstrated experience in a membership, customer service or sales-focused role
• Experience working with complex databases, CRM systems or booking platforms
• Strong written and verbal communication skills, with the ability to engage confidently with a diverse customer base
• Proven sales capability with an understanding of membership or product-driven environments
• High attention to detail and accuracy, particularly in data processing
• Experience managing multiple tasks simultaneously in a fast-paced environment
• Confidence using telephony systems and managing high volumes of customer enquiries

About you

• You’re customer-centric and take genuine pride in delivering outstanding service
• You’re organised, adaptable and remain calm under pressure
• You enjoy problem-solving and take ownership of resolving customer enquiries
• You’re a strong relationship builder who communicates clearly and professionally
• You’re able to work autonomously while also contributing positively to a team environment
• You value collaboration, inclusivity and open communication
• You’re motivated to contribute to sales growth while maintaining exceptional service standards

Why Join the Club

• Be part of delivering one of Australia’s most iconic sporting and cultural events
• Work alongside a supportive and passionate team.
• Gain valuable experience in large-scale event operations.
• Get a behind-the-scenes look at what makes the Melbourne Cup Carnival world-class.