About the Carlton Football Club

The Carlton Football Club is one of Australia’s oldest and most prominent sport institutions. Founded in 1864, the Club’s headquarters and training facilities are located in Carlton at IKON Park, our traditional home ground. Our IKON Park redevelopment is now complete, and we are proud of our state-of-the-art facilities that supports our high-performance environment. We are passionate about our contribution to the Community and foster an inclusive and welcoming culture where our values are at the core of who we are and what we do.

About the Role

The Retail Team Leader is responsible for delivering an inspiring shopping experience in store at The Carlton Shop.

Reporting directly to the Retail and Merchandise Manager, This position will play a significant role in the management and leadership of the Retail team whilst also managing game-day trading operations, staff management and sales. Stock management is a significant part of the role, monitoring inventory levels, managing stock transfers as well as inbound and outbound deliveries.

Key Responsibilities

• Ability to lead a high-performance team to deliver an exceptional customer experience and achieve daily, weekly, monthly and annuals sales targets.
• Build strong and position working relationships with all team members, providing regular support and direction to the team as needed.
• Set the team up on a daily basis to ensure daily priorities are clear and well understood.
• Deliver an inspiring shopping experience ensuring all in-store displays are creative and fresh in accordance with seasons and events.
• Build relationships and engage with a range of internal/external stakeholders to plan and successfully deliver merchandise retail operations.
• Managing game-day/pop up store sales and staff to deliver a consistent experience. This includes but is not limited to; stakeholder manager, operational logistics, staff rosters, stock lists, end-of-day balancing and post-event reviews.
• Execute promotional activities in store to ensure it’s aligned with eCommerce activity.
• Analyse and present key sales data weekly, monthly and yearly.
• Monitor inventory levels, analysing product sell-through to identify opportunity and risks.
• Support the RMM by suggesting replenishment opportunities.
• Manage all inbound and outbound deliveries at the Club Shop, ensuring stock is received efficiently and accurately.
• Manage stock transfers between locations.
• Assist the RMM with performing two stocktakes annually.
• Educate staff on stock integrity and loss prevention, to ensure it is held as the highest priority to all team members

Experience, Skills and Attributes

• 2-3 years demonstrated retail experience.
• Demonstrated experience leading in a team environment
• Ability to coach others and provide feedback to help others operate at their best in a supportive and encouraging environment
• Natural ability to build positive, respectful and collaborative relationships.
• Strong retail operations and customer service background.
• Previous experience with Lightspeed is preferable but not required.
• Excellent communication skills (written and verbal) with the ability to work collaboratively across teams and locations.
• Working knowledge of Microsoft office – Including Word, Excel and Outlook.
• A clear eye for detail, operating with high standards and thoroughness.
• Understanding of, or an interest in, AFL.
• Thrives in a team environment where collaboration and support of team members is valued.
• Operates with integrity in all dealings.
• Presents with a positive and professional impact.
• Warm, friendly and enjoys working with others.
• Is consistently approachable and has well developed listening skills.
• Takes a natural interest in others, and is supportive and encouraging.
• Enjoys working in a high performance environment.

Benefits and Culture

Carlton’s values underpin how the Club operates, describing how our people work together, interact and behave. The Club is passionate about its culture, focused on cultivating a unique sense of belonging and connection. In addition, we offer our people flexible working, learning and development opportunities, as well as employee benefits such as membership, café and retail discounts, alongside working in a world-class sporting amenity.

How to Apply

Please submit your current resume and cover letter addressed to the Head of People, Culture and Inclusion by 11:55pm Sunday 1 March.

The Carlton Football Club is an equal opportunity employer and a place who welcomes all. We encourage people with diverse experiences and backgrounds to apply. This includes, but is not limited to, those from the Aboriginal and Torres Strait Islander, Culturally and Linguistically Diverse, and LGBTQIA+ communities. We are committed to fostering a workplace environment which is inclusive, safe, and flexible. All applicants will be considered based on the relevance of their abilities to the role and their alignment with our Club Values.

The Carlton Football Club is committed to providing a welcoming environment where the safety and wellbeing of all children and young people involved in our programs, services, activities, events, and the broader community, will always be our first priority. All staff must hold (or be willing to obtain) a current Victorian Working With Children Check as part of their employment with the Club.