• Full Time (6-month contract, April - September) 

About NSW Swifts 

NSW Swifts is one of the world's premier netball clubs with a proud 30-year heritage. Owned and operated by Netball NSW, the club competes in Suncorp Super Netball—Australia's elite domestic competition—and has won seven premierships since its inception. 

The role sits within Netball NSW, a not-for-profit peak state sporting organisation serving 115,000+ registered members and 150,000+ total participants across New South Wales. 

About Netball NSW 

Netball NSW is the peak state sporting organisation for netball in NSW, affiliated with Netball Australia. The organisation governs netball across grassroots to elite levels, providing pathways for 115,000+ registered participants. 

Our Vision: Netball is NSW's leading sport of choice and opportunity 

Our Values: Welcoming • One Team • Best Always • Integrity • Fun 

Core Purpose 

Drive membership acquisition, retention, and fan engagement by managing ticketing operations, member services, and community-facing activations. Lead the consumer business strategy to maximise revenue while building a loyal, diversified supporter base aligned with NSW Swifts' competitive objectives. 

KEY RESPONSIBILITIES

Ticketing & Revenue Growth (35%) 

• Manage day-to-day Ticketing activities, including holds in Ticketmaster/Archtics and Pricemaster tool. 
• Coordinate group sales programs to capture prospect data and drive new revenue 
• Process internal ticket requests and Netball Australia sponsor allocations 
• Implement Finals ticketing processes in collaboration with Netball Australia 
• Develop direct sales strategy for match day tickets and corporate packages 

Membership Management (30%) 

• Oversee Archtics CRM operations: system management, data integrity, event configuration, pricing strategy, and rolling payment plan administration 
• Manage annual seat allocation and member renewal cycles 
• Develop and execute member retention strategies (First-Year Member program, Foundation Member initiatives, attendance tracking) 
• Manage member communications (email, SMS, direct mail) for acquisition and retention 
• Coordinate and deliver annual member servicing calendar and exclusive member experiences 
• Report on membership KPIs and revenue forecasts in consultation with Finance team 
• Develop pricing plan for 2027 and build seating bowl plan. 
• Manage Membership Merchandise program for 2027 via TPF. 

Fan Engagement & Events (15%) 

• Plan and deliver member and fan experiences: training sessions, meet-and-greets, VIP hospitality & game day experiences. 
• Manage and oversee Consumer Engagement Coordinator on match-day activations including fan zone coordination with commercial partners 
• Develop and implement annual fan engagement calendar aligned with club initiatives 
• Oversee player appearance opportunities for community and junior club engagement 
• Develop fan growth strategy targeting diversified demographics 
• Collate corporate RSVPs and manage member & fan event logistics 

Leadership & Operations (15%) 

• Lead and develop Membership & Consumer Engagement Coordinators; manage casuals, SEDA students and internship programs. 
• Report weekly ad hoc KPIs to Executive leadership (attendance, revenue, member acquisition/retention) 
• Collaborate with Marketing & Design department on campaigns, social media strategy, and promotional calendar 
• Work Health & Safety compliance across all fan & member activities and events 

SELECTION CRITERIA

Qualifications & Experience 

• 3+ years experience in a senior role in sports ticketing & membership (sports industry preferred) 
• Demonstrated experience with CRM/ticketing systems (Ticketmaster, Archtics, or equivalent) 
• Strong understanding of Australian sport, netball experience advantageous 
• Proven project management in fast-paced, seasonal environments 

Core Skills 

• Customer-focused mindset - Excellent interpersonal and communication skills across internal and external stakeholders 
• Digital capability - Proficient in CRM systems, Microsoft 365, data analysis and reporting; database management desirable 
• Strategic execution - Ability to balance tactical delivery with strategic planning; prioritise workload effectively across competing deadlines 
• Revenue orientation - Understands sales metrics, conversion funnels, and LTV-driven member engagement 
• Collaborative leadership - Creates high-performance culture; manages small team with development focus 
• Attention to detail - Accuracy in data management, event coordination, and reporting 

Personal Attributes 

• Proactive, solutions-oriented approach with willingness to adapt in dynamic sports environment 
• Flexible availability for evening and weekend match-day commitments (roster-based) 
• Genuine passion for netball and community sport engagement 
• Commitment to Netball NSW Values: Welcoming, One Team, Best Always, Integrity, Fun 
• Current or eligible for Working With Children Check (WWCC) 

KEY PERFORMANCE INDICATORS 

Quantitative Metrics: 

• Ticket revenue vs. forecast; match attendance figures 
• Member retention rate and churn analysis 
• Seasonal revenue targets and KPI attainment 

Qualitative Indicators: 

• Stakeholder feedback (members, players, partners, executive team) 
• Quality of event execution and attendee satisfaction 
• Team development and retention

WORKING WITH CHILDREN CHECK (WWCC)

In accordance with Child Protection legislation candidates will be required to provide a Working With Children Check (WWCC) clearance number for verification by Netball NSW prior to employment. Selection of the successful candidate will be based upon the results of child protection screening and relevant reference checks. 

EQUAL EMPLOYMENT OPPORTUNITY 

Netball NSW, the owner and operator of the NSW Swifts, is committed to providing equal employment opportunities. We encourage applications from people from diverse backgrounds including but not limited to, Aboriginal and Torres Strait Islander people; people from culturally diverse backgrounds; young people; older workers; people with disabilities; the LGBTQIA+ community; and other under-represented groups. 

WHY WORK FOR US? 

NNSW strives to offer a range of benefits to support a healthy work environment and a sustainable work-life balance, no matter your role and stage in life. 

• Additional leave day for your Birthday; 
• Free parking for those that have to drive to work or 800m walk to Sydney Olympic Park Train Station; 
• NNSW funded membership with the Connected Membership exclusively for Sydney Olympic Park employees, residents and students providing everyday discounts and exclusive offers including free admission offers and discounted tickets for events at Sydney Olympic Park; and 
• Wellness programs including: our Employment Assistance Program (EAP); NNSW lunchtime league social sports teams.