We have a job opening that doesn’t come up very often!!
The last Customer Care Manager was with us for 7 years and the one before that was with us for 9 years.
Why so long?
Twisters has an amazing and vibrant culture of staff and members. We are bright and colourful and surrounded by children. It is hard not to be smiling all day every day, so people stick with us for the long term.
Highlights of this role include:
You are the driver of the customer care bus. You are managing a group of Team Leaders that’s sole purpose is making sure that the kids and their parents are happy.
Twisters is a progressive business that is always looking for ways to be the best. You will be leading, managing and keeping your team accountable for the highest quality customer care.
You will head up the training of your team and update our Playbook resources to spread the knowledge. If you love processes then you will take to this role like a duck to water!
We run on EOS (if you don’t know what this is, Google or Chat GPT it).
You will have a leadership team seat on the accountability chart and attend our quarterly planning days, along with weekly Level 10 meetings.
This is not a 9-5 job, the facilities are open 8 – 8pm weekdays and 8-5pm on weekends. Sometimes problems happen that need a solve right then and there, you care so deeply that you respond if needed.
We are a values driven organisation with 4 simple values that guide every single thing that we do. If these values sing to you, then you know you are in the right place.
Our mission is to Help Kids Grow Through Movement and your top quality service of their adults will help us to focus on what is important…the kids!
Our 3 Unique’s are:
Outstanding programs, planning and people
Outstanding facilities
We help kids grow through movement
We have very clear quarterly goals that ties into our 1-year goals, 3-year picture and 10-year target for Twisters.
If you love having a roadmap for success and you want to be part of a fun and energetic organisation, Twisters is the place for you.
Read on for the more specific components of this role to see if you have what is takes to be our Customer Care Manager.
