ABOUT THE CLUB
As the pioneers of the AFL, The Melbourne Football Club holds a special place in history. Our legacy dates back 168 years, when we wrote the rules of the game. We became the inaugural VFA/VFL/AFL Club and still carry the distinction of being the oldest professional sporting club in the world. Our vision of the future has been shaped by the foundations of our past. A foundation which created the Demon Spirit.
At Melbourne, we’re proud. Proud of our rich history, proud of our values, with Trust, Respect, Unity, and Excellence at our core. Proud of our people, who live these values each and every day. Proud of our passion, our colours and our spiritual home. We’re proud to belong.
ABOUT THE ROLE
The Club is looking to appoint 3-4 casual Retail Assistants to support our Demon Shop. The role will play a central role in consistently providing premium customer service and delivering in-depth information about our products, whilst always operating as a brand ambassador for the Melbourne Football Club.
KEY AREAS OF RESPONSIBILITY
Reporting directly to the Retail Manager, the key areas of responsibilities will include, but are not limited to:
- Delivering premium customer service
- Building and maintaining an expert level of product knowledge
- Replenishing stock on shop floor
- Maintaining visual merchandising standards in store
- Assisting the store to achieve Key Performance Indicators (KPI)
- Point of sale on game days (POS system)
- Assisting Retail Manager with generating purchase orders
- Stocktake and auditing to ensure accuracy in our product levels
The successful candidate for this role will possess the following:
- Outstanding communication and customer service skills;
- At least 1-2 years’ experience in a customer service position preferably in the retail industry;
- Ability to provide accurate service in a timely manner to customers;
- Possess strong attention to detail and;
- Ability and initiative to work efficiently and pro-actively, either autonomously or in a team.
You will have a positive, outgoing and energetic approach to work and with a passion for the Melbourne Football Club brand. You will need to be available to work as required including nights, weekends, public holidays and Melbourne Football Club home games (including Casey Fields).
