The Team Liaison Officer (TLO) will serve as a key point of contact and support for the international teams during the 2026 Santos Wheelchair Rugby World Challenge. This role involves ensuring that teams are informed and supported throughout the event, and helping to create a positive experience for players, coaches, and officials. Volunteers will be expected to assist with logistics, team communication, and general support both before and during the event. With a number of international teams speaking languages other than English, ideally TLOs allocated to those teams will be bilingual in both English and the team language. More about this in the responsibilities below. The 2026 Santos Wheelchair Rugby World Challenge will be held in Adelaide at the State Basketball Centre from 23 - 26 April 2026. Volunteer shifts are available from 22 - 26 April 2026. TLO responsibilities will be shared between two volunteers per team, shifts will be split depending on availability.
Responsibilities
Team Liaison Officers may be asked to assist in achieving the following key responsibilities:
On-Site Support:
- Serve as the primary point of connection between teams and event staff during the event.
- Assist with team check-ins, including providing access to designated areas, briefing on event facilities, and helping teams settle in.
- Assisting teams during scheduled trainings, games, and other event-related activities.
- Provide general support for team needs
- Assist with translation during the event (if applicable).
Problem Solving & Escalation:
- Collate and escalate any issues or concerns raised by team members quickly and efficiently to the Event Manager or relevant WRA staff.
- Ensure that all team members are treated with respect and professionalism at all times, helping to resolve any conflicts or challenges that may arise.
Skills
Essential:
Conversational proficiency in one of the following languages
A limited number of TLO roles are available for individuals who are not bilingual but will be working with English-speaking teams. Please outline on your application if this is the case.
Preferred:
- Excellent communicator
- Problem solving ability
- Organisational skills
- Teamwork
- Positive attitude and professionalism
- Cultural literacy
- Adaptability
Benefits
Volunteers at the 2026 Santos Wheelchair Rugby World Challenge will be provided with the following benefits:
- Hands on experience in a major international sporting event
- Opportunity to assist the development of one of the fastest growing sports in Australia and the wider wheelchair rugby community
- Opportunity to network with event organisers, teams and sponsors
- Volunteer uniform
- Free access to the event when not on shift to see the world’s best wheelchair rugby players live
- Food and drink during shift
- Letter of Recognition (on request)
- Certificate of Recognition (on request)
- If you are a university student and would like your volunteer hours to contribute towards work experience/internship requirements, please reach out directly.
2025 World Challenge Team Liaison Officer Testimonial
“Thank you so much for the opportunity to take part in the event. It was such a great experience with
lots of learnings. Sharing some moments with the Brazilian team and all the other people participating
in the matches was awesome.”
Commitment to Child Safety and Integrity
WRA is committed to the safety and wellbeing of all children and participants who participate in wheelchair rugby. We support the rights of the child and will act at all times to ensure a child safe environment is maintained.
This role may interact with students through our Schools Holiday Program and under our Safeguarding Children and Young People Policy, you may be required to provide a valid Working with Children Check number.
