Suitable for Junior/Entry-Level - The Football Administrator supports the smooth running of NSFA competitions by providing day to day administrative support across registrations, draws, results, match documents and communication with clubs.

The role is central to helping competitions run cleanly, making sure information is accurate, and ensuring clubs, referees and team officials get timely help during the season.

Key Responsibilities

Competition administration:

• Assist with administration of NSFA winter and summer competitions
• Support work on draws, regrades, ground allocations and weekly fixture changes
• Help communicate wet weather decisions, forfeits and match amendments
• Provide assistance with digital match sheets and competition systems
• Support player registrations, transfers and clearances in line with NSFA and FNSW policy
• Assist with disciplinary paperwork and incident documentation
• Help set up competitions and age groups in the competition management system
• Provide rostered support outside normal hours during peak competition periods when required

Game day and seasonal support:

• Assist with pre-season field requests and documentation
• Support delivery of finals series and gala days
• Help coordinate club meetings and forums
• Assist with logistics at NSFA events when needed

Communication and customer service:

• Respond to enquiries from clubs, team officials, referees and parents in a clear and calm manner
• Provide simple guidance on rules, procedures and deadlines
• Build positive relationships with volunteers across clubs
• Escalate complex or sensitive issues to senior competitions staff

Referees administration support:

• Liaise with the Referees Manager regarding appointments and match information
• Assist with administration relating to team referees where required

General administration:

• Maintain accurate competition records and contact lists
• Assist in updating handbooks and website competition information
• Provide general office support during busy periods
• Undertake any reasonable duties consistent with the role

Skills, experience and attributes

The ideal candidate will bring:

• Strong organisation and attention to detail
• Clear written and verbal communication
• Ability to stay calm during busy periods with competing deadlines
• Confidence using online systems and Excel/Google Sheets
• Friendly and patient approach when dealing with volunteers and the public
• Ability to work independently and as part of a small team
• Willingness to work occasional evenings or weekends when required for competitions

Experience in sport administration or club volunteering is highly valued but not essential. Training will be provided.

Key Performance Indicators

• Club enquiries acknowledged within 24 hours during business days
• Competition changes (draw adjustments, regrades, wet-weather updates) processed accurately and on time
• Digital match sheet compliance rates improved across the season
• Finals series and key competition events delivered without major administrative issues
• Reduction in repeated enquiries on the same issue due to clearer communications
• Positive end-of-season feedback from club admins regarding support from NSFA office
• Accurate maintenance of competition records with minimal data corrections required

Critical Success Factors & Challenges

The person will succeed if they:

• Build trust with club administrators by being reliable and easy to deal with
• Stay calm and organised when things change late (wet weather, field changes, complaints)
• Communicate simply, without jargon, so clubs and parents understand what to do
• Pay attention to detail in draws, age groups, sanctions and registration data
• Know when to solve something themselves and when to escalate it
• Work well with the competitions team rather than in their own silo
• Show good judgement when handling tricky emails or upset members
• Are willing to help out during busy periods, including the occasional evening or weekend