- Permanent / Full Time
- Salary: $60,812 - $68,355 gross p.a. plus 12% Super
- 38 hours per week (Monday to Sunday / As Per Roster)
- Located at Nowra Aquatic Park, Scenic Drive, Nowra
About the Role
We are seeking a motivated Customer Liaison Officer to coordinate customer service operations across the Bomaderry Aquatic Centre, Nowra Aquatic Park, and Shoalhaven Indoor Sports Centre. The key responsibilities of this role include:
- Coordinate customer service and point-of-sale teams to deliver a customer-centric experience.
- Food handling and café service
- Manage bookings and administration using LINKS Booking Management System.
- Oversee cash handling, banking reconciliation, and stock control.
- Provide leadership in customer service, including training staff and resolving complaints.
- Liaise with contractors, hirers, and facility staff to ensure harmonious operations.
- Promote memberships and encourage community engagement with facilities.
- Ensure compliance with child safety, WHS, and Council policies.
Please refer to the Job Description under the Job Attachments for a comprehensive list of duties, responsibilities and skills required.
About You
To be successful in the position, you will have:
- Current Food Safety Supervisor Certification.
- Current NSW Working with Children Check.
- Class C Driver's Licence.
- Demonstrated experience in a similar customer service role, including coordinating POS teams.
- Strong cash handling and reconciliation skills.
- Proficiency in word processing, databases, and booking systems.
- Proof of Australian residency or citizenship
Our ideal applicant is a customer-focused leader who thrives in a fast-paced environment. You have excellent communication and problem-solving skills, can manage competing priorities, and lead by example. Your ability to remain calm under pressure, combined with a commitment to safety and compliance, makes you the ideal candidate. If you're passionate about delivering outstanding service and building positive community relationships, we want to hear from you!
This position requires a current NSW Working with Children Check. Applicants are required to apply and pay for this check if not already obtained.
Applicants who progress to pre-employment checks may be required to undergo a Working with Children Check Verification, National Criminal History Check, Qualification Check, Work Rights Verification, Reference Checks and Medical (Medium Risk). Employment is subject to satisfactory outcomes for all required checks.
Why Work with Us
The Shoalhaven area is a unique place of great natural beauty, offering an enviable lifestyle and positive work-life balance. Our workforce is our greatest asset, and we pride ourselves on our people. Our teams are talented and inclusive and work together to provide better outcomes for our community, who are at the heart of everything we do. With a diverse range of professions and roles, we offer many career options and pathways, actively promoting opportunities and encouraging staff professional development.
Benefits include:
- Generous leave entitlements
- Long Service Leave after 5 years
- Option of flexitime for indoor staff
- 9 day fortnight for outdoor staff
- Flexible and remote working arrangements
- Novated lease arrangements available
- Opportunities for professional development and training
- Corporate wellbeing programs, including Fitness Passport and Employee Assistance Program (EAP), discounted health insurance
**Conditions apply as per the Local Government State award, and Council policies
At Shoalhaven City Council, we are proud to foster a workplace that reflects the diverse community we serve.
We welcome applicants of all ages, abilities, and backgrounds, and encourage Aboriginal and Torres Strait Islander peoples, veterans, people with disability, culturally diverse individuals, and LGBTQIA+ community members to apply.
We are committed to ensuring a equitable recruitment processes. If you have a disability and require reasonable adjustments to fairly demonstrate your skills, please contact us.
As a Child Safe Organisation, we are committed to upholding the rights of children and young people and ensuring a safe and respectful environment for all.
