Are you highly organized, detail-oriented, and passionate about providing exceptional service? Vicki’s EverSwim is seeking a dedicated Site Operations Coordinator to manage the daily operational and administrative functions behind the scenes of our busy swim school.
Location: Vicki’s EverSwim, 27 Merrigal Rd, Port Macquarie
Start Date: January 2026
About the Role:
As the Site Operations Coordinator, you will ensure our swim centre runs smoothly by managing rosters, customer administration, safety documentation, and supporting our team to deliver the best experience for children and families. This vital role keeps our operations efficient, accurate, and customer-focused.
Key Responsibilities:
Develop and manage rosters according to class demand and staff availability
Oversee timesheets and verify accuracy
Handle enrolments, class changes, cancellations, waitlists, and customer feedback
Maintain schedule accuracy and assist with program timetable adjustments
Monitor enrolment retention and identify operational improvements
Ensure daily site setup, stock levels, and facility presentation standards
Supervise customer service team and oversee POS and cash balances
Report incidents, manage site safety, and uphold safety documentation
What We Are Looking For:
Excellent organizational and communication skills
Experience with rostering and customer service
Ability to manage multiple priorities efficiently
Attention to detail and problem-solving abilities
Previous experience in a similar operational or administrative role is preferred
Positive attitude and passion for delivering quality service
Why Join Us?
Be part of a friendly, supportive team
Play a key role in delivering a safe, high-quality swimming program
