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Membership Service Officer

City of Joondalup


  • Craigie, Perth Western Australia Australia
  • Part Time
  • $71,195 pa + up to 15% super (pro-rata)
10 Nov 2025
Applications 0

Description

Craigie Leisure Centre is a flagship destination of the City of Joondalup, and one of the largest multi-purpose leisure facilities in Western Australia. The centre is renowned for its state-of-the-art facilities and extensive offerings in fitness, aquatics, children’s activities, sports and family recreation. As an organisation, we pride ourselves on delivering exceptional services to the community. We are looking for motivated and enthusiastic individuals to join our team, who are dedicated to making a positive impact amongst our members and customers.

Membership Service Officer -- Permanent Part-time

  • Salary: $71,195.28 per annum pro rata
  • Plus up to 15% superannuation (conditions apply)
  • 25 Hours per week
  • Located at Craigie Leisure Centre
  • Ref No: 25-112

Craigie Leisure Centre is looking for a positive and proactive team member with experience in sales and customer service to join the membership team. This is an exciting opportunity for people who are strong communicators and love interacting with customers.

The most important part of this role is to provide an exceptional experience for the Craigie Leisure Centre members, regardless of their fitness journey. Other responsibilities will include taking member tours, responding to member enquiries, working as part of a team, and taking part in member retention activities and events. If you are an enthusiastic and organised team player who has a passion for member experience, then this is the role for you.

You will need to be available to work a range of hours between 4.45am - 9.00pm, including morning, evening, and weekend shifts. Availability during the Christmas period and January school holidays is a must.

Please note: successful applicants will be required to hold a current Provide First Aid Certificate (HLTAID011) including CPR (HLTAID009) or be willing to obtain within the first three months.

The City of Joondalup is committed to diversity and inclusion within all organisational practices and is an equal opportunity employer. The City encourages Aboriginal and Torres Strait Islander peoples, people of culturally and linguistically diverse backgrounds, people with a disability, people of all ages, sexualities and genders to apply for this position. 

All employees and prospective employees of the City of Joondalup are required to declare any secondary employment and private activities to ensure that any conflict of interests may be appropriately managed. 

JAMES PEARSON
Chief Executive Officer

Canvassing of Elected Members will disqualify applicants.

Essential Requirements

Application Instruction

Your covering letter will need to showcase your experience against the following criteria:

  • Experience in a sales and promotions role or/and working knowledge of the health and fitness industry.
  • Experience providing a high level of customer service to members, customers and the general public and experience providing administration tasks and duties.
  • Experience working within a team to achieve targets and key objectives.

To apply, please click on the "Apply" button above, and submit your resume and a covering letter online, addressing the three criteria above.

Applications close on Monday 10 November 2025.

Further information can be obtained by calling:

Rita Pizzini, Membership Supervisor

(08) 9400 4133

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