• Exciting opportunity to join our dynamic Recreation Team at Melbourne City Baths

• Multiple casual positions available

• $36ph + 25% casual loading + 12% superannuation (Duty Supervisor rate)

• $31ph + 25% casual loading + 12% superannuation (Guest Experience Officer rate

About the role

The Duty Supervisor / Guest Experience Officer  Multi-skilled role sits within the Libraries, Recreation and Waterway Branch  and offers an exciting opportunity to deliver exceptional customer experiences at the historic Melbourne City Baths.

This role plays a key part in delivering impactful outcomes for our community and supporting the strategic goals of the City of Melbourne.

More information about the position goes here – highlight any unique aspects of the team, exciting projects, or major challenges this role will take on.

A little more about the role

• Lead and support staff during shifts, ensuring safe, high-quality service and operations

• Respond effectively to incidents, emergencies, and customer concerns

• Provide excellent customer service and act as a positive role model for the team

• Contribute to a culture of teamwork, inclusion, and continuous improvement

Why join Team Melbourne?

Located on the traditional lands of the Bunurong Boon Wurrung and Wurundjeri Woi-wurrung peoples of the Kulin Nation, Melbourne is globally recognised as one of the most liveable, diverse, and dynamic cities.

At the heart of it all is the City of Melbourne – a passionate, purpose-driven organisation where your work truly matters. As part of Team Melbourne, you’ll help deliver what’s most important to the people who live, work, study, visit and invest in our great city.

We’re proud champions of diversity, committed to continuous improvement, and driven by a shared vision for a vibrant and sustainable future.

This is more than just a role – it’s your chance to make a real impact, contribute to something bigger, and shape Melbourne’s future alongside a collaborative and forward-thinking team.

About you

You’re calm under pressure, approachable, and love working with people. You bring strong leadership skills, great communication, and a commitment to creating positive experiences for every guest.

You may also be:

• Confident leading teams and supporting staff on shift

• Flexible and happy to work across both supervisory and customer-facing duties as needed

• Comfortable working a rotating roster, including early mornings, evenings and weekends

• Passionate about recreation, wellbeing and community connection

What your experience might look like Key Selection Crieria 

• Demonstrated experience in facility or operations supervision, ideally within aquatic or recreation environments

• Proven ability to handle customer service challenges and resolve issues calmly and effectively

• Experience coordinating and supporting staff on shift

• Knowledge of emergency and safety procedures 

• Ability to learn and use facility management systems (experience with PerfectGym or MyWellness is highly regarded)

Mandatory requirements (or willingness to obtain prior to appointment):

• First Aid (HLTAID009, HLTAID010, HLTAID011)

• Pool Lifeguard (including CPR HLTAID009) – SISCAQU019, SISCAQU02, SISCAQU021, SISCAQU022

• Working with Children Check (Victoria)

• Aquatic Technical Operator

Benefits of working with us

• Attractive remuneration & benefits: Excellent pay package with a range of exciting benefits. Flexible working, study assistance & other great corporate discounts.

• Excellent leave entitlements: Enjoy up to 20 weeks of fully paid parental leave for primary carers, in addition to the government-funded parental leave, with no waiting period to access. Part-time equivalents are also available for added flexibility.

• Career progression: Career development support and opportunities to learn new skills within a creative and exciting environment.

• Work-life balance and hybrid working: We support flexible hours, alternative work arrangements (like ADOs), and hybrid work-from-home options.

How to apply

Click the APPLY button to be redirected to our Careers portal!

Submit your application no later than 11:45pm on Sunday, November 9, 2025 

A few important things to note – don’t miss out!

• Applications must be submitted online. Unfortunately, we can’t accept applications via email, so please be sure to apply through the official job link provided.

• Apply early! This role may close sooner than the listed closing date if we find the right candidate — so don’t wait to get your application in.

• We are a child safe organisation. The City of Melbourne has a zero tolerance for child abuse. All employees undergo thorough safety screening, including a Police Check and, for most roles, a Working with Children Check.