Consumer Experience Internship – November 2025 – March 2026 

Support the Membership, Ticketing, and Fan Engagement team in the lead-up to and throughout the 2026 season. This internship will provide hands-on experience across key areas of fan engagement, community programs, and game day operations. 

GIANTS Netball Overview

Suncorp Super Netball began a new chapter in Australian Netball history in 2017, and with it the introduction of GIANTS Netball.

Owned and operated by Netball NSW, in a strategic alliance with GWS GIANTS AFL, GIANTS Netball was formed on the basis of providing more opportunities for the 115,000 registered Members in NSW, including: to represent their State and club at Netball’s highest domestic level; and provide opportunities for fans and members to watch the world’s best netballers live in action.

GIANTS Netball has achieved considerable success for a club so young. Apart from our success on court, one of the things that sets us apart is the number of homegrown NSW players, more than 80% of our team roster has come through the Netball NSW pathway.

Tasks may include the following:

Membership 

• Answer incoming phone calls to Membership Team and follow through with queries as required
• Assist with monitoring email enquires
• Assist with Membership fulfillment card files
• Outbound calls to potential GIANTS Members through current engagement channels - Membership renewal calls, upgrade calls
• Assist with planning and execution of Members events
• Assist with data integrity and build of 2026 GIANTS Membership

Ticketing 

• Assist with Game Day ticketing - allocating and sending out tickets
• Answer incoming phone calls to GIANTS Netball and follow through with queries as required
• Assist with monitoring email enquiries
• Assist with data integrity and analyzing GIANTS Netball data
• Assist on Game Day in Ticket Box with enquiries and ticket allocation (weekend work required)

Community

• Assist with schools and association GIANTS plan and preparation of activities e.g. packing, sorting equipment/giveaways
• Produce social tiles to promote GIANTS in community
• Sort through and clean data from data capture activities to upload into systems
• Assist with brief/record keeping/surveys for player appearances and staff working activation
• Assist with planning and execution of GIANTS events
• Assist on Game Day in Activation Zone (weekend work required)
• Assist at GIANTS community visits (weekend work required)

SELECTION CRITERIA

Time 

• Be able to commit to 2 days in the office, in addition to attending match days and community events where possible

Qualifications and experience

• Currently completing relevant tertiary qualifications
• Excellent written and verbal communications and interpersonal skills
• Strong administration skills
• High level computer literacy skills
• Working with Children Check

Knowledge & Skills

• Strong working knowledge of Microsoft office suite is required
• Excellent attention to detail
• Ability to manage time effectively and meet deadlines
• Demonstrates curiosity, intellectual rigor and critical thinking
• Strong stakeholder and relationship management

Personal Attributes

• Empathy and understanding of community and customers
• Effective relationship building and influencing skills
• A motivation to inspire, empower and enable others
• An aptitude for working as a team to achieve the Organisation’s objectives 
• Well-developed interpersonal, engagement and communication capabilities
• Flexibility, adaptability and resilience that supports effective decision-making
• Professional and proactive attitude
• Commitment to Netball NSW Value

Working With Children Check (WWCC) 

In accordance with Child Protection legislation candidates will be required to provide a Working With Children Check (WWCC) clearance number for verification by Netball NSW prior to employment. Selection of the successful candidate will be based upon the results of child protection screening and relevant reference checks. 

EQUAL EMPLOYMENT OPPORTUNITY 

Netball NSW is committed to providing equal emplyment opportunities. We encourage applications from people from diverse backgrounds including but not limited to, Aboriginal and Torres Strait Islander people; people from culturally diverse backgrounds; young people; older workers; people with disabilities; the LGBTQIA+ community; and other under-represented groups.