About the Organisation

Our Purpose - Enable more people to enjoy more triathlon and multisport experiences, in more places.

Our Vision - Creating a happier, healthier, and more connected nation through triathlon and multisport experiences.

Position purpose

The Clubs, Members & Partnerships Manager plays a key role in strengthening the triathlon community across NSW by leading initiatives that support clubs, grow membership, deliver value to members, and build strategic partnerships. This role drives connection between athletes, clubs, commercial partners, and key stakeholders to ensure NSW Triathlon continues to thrive as an inclusive, community-driven sport.

Key Responsibilities

The following responsibilities are indicative and not exhaustive.

Clubs & Membership

• Provide oversight and accountability for all local club and membership initiatives.
• Actively work to further develop the club network in NSW, engaging new volunteers to grow the community into new markets and new regions.
• Support and guide clubs with the organisation’s multi-level membership CRM system.
• Act as the first point of contact for new clubs, members, and enquiries, ensuring smooth onboarding and connection to affiliated clubs.
• Proactively market and engage new databases and new members into NSW based clubs.
• Develop and implement initiatives that engage current members and deliver greater value across all membership categories.
• Deliver recognition programs, including the end-of-season awards ceremony, celebrating athletes, members, partners, and volunteers.

Competitions & Programs

• Lead delivery of the NSW Interclub Leagues, including results management, website maintenance, and communication to clubs and members, ensuring the series provides value through local rivalries, recognition, and retention opportunities.
• Coordinate and support state-based programs, initiatives, workshops, and seminars that drive club development and member engagement.
• Support NSW operational delivery and coordinate activations at events as required.

Partnerships & Stakeholder Engagement

• Manage relationships with NSW-based commercial Race Directors to deliver mutually beneficial opportunities and promotions, including offers to One Day Licence athletes.
• Develop partnerships with organisations that align with increasing physical activity, health, and community participation.
• Grow the quality and quantity of NSW Triathlon’s sponsorship portfolio.
• Maintain positive stakeholder relationships to strengthen collaboration and identify potential funding opportunities.

Reporting & Governance

• Provide regular reporting and updates to the NSW Triathlon Board.
• Assist the CEO with preparation of Board Reports, Annual Reports, and other governance requirements.

Key Performance Indicators

Performance in this role will be assessed against, but not limited to, the following outcomes:

• Contribute directly to the delivery of NSW Triathlon’s Operational Plan and KPIs, including growth of a diverse and engaged network of clubs and members.
• Expand and enhance the NSW Triathlon sponsorship portfolio in both quantity and quality.
• Achieve improvements in club and member satisfaction, leading to stronger acquisition and retention outcomes.
• Successfully coordinate and deliver key programs and initiatives that support participation and community engagement.
• Identify and activate opportunities to grow club affiliation, participation, and membership across NSW.
• Ensure accurate collection and reporting of participation data to meet statistical, funding, and grant acquittal requirements.