Position Purpose

The Competition Assistant & Duty Supervisor plays a key role in supporting both the day-to-day administration of the Waverley Netball Centre and the smooth delivery of evening netball competitions. The role provides high-quality customer service, assists with administration and competition management, supervises evening matches, and acts as the main point of contact while on duty.

Key Responsibilities

Daytime Administration Duties

• Provide reception and customer service support during office hours.
• Respond to phone calls, emails, and general enquiries.
• Assist with competition administration, including registrations, draws, results, and communication with clubs and teams.
• Support bookings, programs, and events as required.
• Maintain accurate records and assist with reporting.
• Provide general office support to the Competitions Coordinator and Centre Manager.

Evening Competition Supervision Duties

• Act as the main point of contact during evening competitions.
• Supervise matches to ensure a safe, fair, and inclusive environment.
• Provide leadership and guidance to umpires and competition staff.
• Ensure games run on time and competition policies are upheld.
• Respond promptly and effectively to issues, complaints, or incidents.
• Oversee the set-up and pack-down of courts and equipment.
• Ensure first aid and emergency procedures are followed if required.

Key Relationships

• Reports to: Competitions Coordinator / Centre Manager
• Works with: Competition Assistants, Umpires, Coaches, Players, and Volunteers
• External: Clubs, Parents, Spectators, Community Groups

Skills and Attributes

• Strong communication and interpersonal skills.
• Ability to multitask across administration and supervision duties.
• Confident decision-maker with good problem-solving skills.
• Reliable, organised, and self-motivated.
• Able to work independently and as part of a team.
• Commitment to excellent customer service and positive sporting experiences.

Qualifications and Experience

Essential:

• Experience in administration, customer service, or community sport.
• Confidence supervising competitions or group environments.
• Ability to work evenings and weekends.
• Computer literacy (Microsoft Office and competition management systems).

Desirable:

• Knowledge of netball or community sports operations.
• First Aid Certificate (or willingness to obtain).
• Working With Children Check (required in Victoria).

Conditions of Employment

• Part-time or full-time position, with a combination of daytime office hours and evening competition supervision shifts.
• Employment will be covered under the Amusements, Events and Recreation Award 2020, Level 3 or Level 4 depending on experience.
• Uniform provided.
• Training and induction supplied.