Reporting to the Community Engagement Manager and the General Manager of Growth & Development, this position will work across multiple departments. The Community Engagement Officer (Education) is responsible for delivering key operational, administrative, and engagement services and programs that support technical member education and training, club development, membership growth, and the delivery of quality programs aligned with Gymnastics Victoria’s strategic objectives.

The services and programs delivered by the Community Engagement Officer exist to strengthen the connection between Gymnastics Victoria and its member clubs, ensuring that clubs, coaches, judges, and members receive consistent support and access to quality education and development opportunities. By streamlining administrative processes, fostering club capability, promoting inclusive and child-safe practices, and increasing community visibility, these initiatives help create a more connected, professional, and sustainable gymnastics ecosystem across Victoria, characterised by a strong culture and valued service.

This is a Full-Time – 2-Year Fixed-Term Contract.

Core Responsibilities

• Deliver exceptional customer service and experiences.
• Build strong member relationships, actively listen, and respond to feedback.
• Share information, collaborate, and focus on mutually beneficial outcomes.
• Drive improvements to increase value for the organisation and members.
• Contribute to revenue generation and effective resource use.
• Commit to ongoing learning, development, and feedback.

Role-Specific Responsibilities

Strategic

• Contribute to the Gymnastics Victoria strategic plan and key projects.
• Support clubs and technical members with policy navigation and compliance.
• Embed inclusive and child-safe practices in all operations.

Stakeholder Engagement

• Assist clubs with capability self-audits and development plans.
• Conduct club visits to support the administration and development needs.
• Provide clear, consistent, policy-aligned information.
• Help deliver growth events such as conferences, forums, and webinars.
• Represent GV at community events to promote the sport.
• Support Victorian coaches and judges with education, training, and systems.
• Update website resources and develop manuals for clubs and technical members.
• Serve as a GV representative on a GymSport Technical Committee.

Operational & Administrative

• Act as first contact for phone and email enquiries.
• Manage membership administration, records, and points updates.
• Coordinate annual club affiliation processes.
• Collect membership data and oversee quarterly billing.
• Promote and process LAT badge orders.
• Manage assessment marking and pre-course requirements.
• Oversee end-to-end administration of coach/judge education activities, including bookings, registrations, materials, schedules, staffing, and assessments.

Skills, qualifications, and experience

We need you and your values to align to the purpose of our organisation and the work we do. In addition, the following essential and preferred skills, qualifications, and experiences are necessary for the role.

Essential

• Experience in gymnastics, sport, or member/community organisations, with transferable skills to gymnastics.
• Strong communication, stakeholder engagement, and people management abilities.
• High attention to detail and accuracy.
• Collaborative, proactive team player with exceptional interpersonal skills.
• Excellent organisational, time management, and project management experience.
• Proficient in MS Office and confident using IT/CRM platforms.
• Calm, solution-focused approach under pressure.
• Current and valid Working with Children Check.
• Clear understanding of appropriate behaviours when working with children and young people.