About us:
Our world-class aquatic facilities welcome swimmers of all ages, abilities, and goals. From Learn-to-Swim lessons and school holiday fun, to lap swimming, diving, water polo, recovery sessions and everything in between – we’ve got the water activities covered!
Through our partnership with Melbourne Vicentre Swimming Club, the MSAC Swim School and Squad programs offer an exciting and inclusive pathway from first strokes to elite competition.
Led by passionate teachers and coaches, our programs are all about building confidence, creating a safe and fun environment, and helping every swimmer thrive - no matter where they start.
About the role:
As Swim School Manager you’ll lead a passionate team to deliver high-quality Learn to Swim and School Programs with a strong focus on safety, inclusion, and customer experience. You'll foster a culture of development and collaboration, drive strategic objectives, and ensure programs align with industry best practice and progression pathways into squad swimming. With oversight of staffing, budgets, marketing, and stakeholder engagement, you’ll manage all aspects of program performance, efficiency, and growth. You’ll also ensure compliance with safety standards and regulations, while actively identifying opportunities for improvement and innovation across the Swim School.
Your primary responsibilities will include:
- Provide clear, inclusive leadership to the Swim School team fostering a culture of safety, learning, and development aligned with SSCT values
- Identify skill gaps and support professional development while acting as the point of escalation for team and customer issues
- Oversee high-quality, efficient delivery of Learn to Swim and School Programs ensuring alignment with industry standards and progression pathways
- Collaborate with coaches, Aquatics and Marketing teams to enhance curriculum, promote programs and drive customer engagement
- Lead the team to achieve business plan objectives and set KPIs aligned with strategic goals
- Monitor program performance and provide monthly reporting on occupancy, enrolments, cancellations and progression
- Develop, manage and report on the Swim School budget, ensuring financial performance aligns with targets
- Drive operational efficiency through smart rostering, staff management and wage control
- Ensure all safety systems, audits and checklists are maintained to meet legal, regulatory and industry compliance
- Promote a safe environment for participants and staff, with a strong focus on daily operational safety standards
- Build strong internal partnerships across SSCT teams to support program success
- Maintain effective relationships with external stakeholders to enhance program delivery and community engagement
Required skills and Qualifications:
- Current Victorian Working with Children Check
- First Aid/CPR Qualifications
- 3+ years of experience in program management (preferably within a sporting environment)
- Strong time management skills and an ability to manage competing priorities
- Strong supervisory and conflict resolution skills
- Demonstrated significant leadership and management experience in program delivery within a sporting or venue setting
- Sound knowledge and understanding of the aquatics sector
Why is this a great place to work?
You will love working at the State Sports Centres. Here’s just a few reasons why:
- Great staff benefits including free parking, gym membership, discounts at SSCT food & beverage and retail outlets and complimentary court hire for casual bookings across the stadiums
- Family and friends’ discounts on gym membership
- Discounted access to holiday programs and creche for dependents
- Flexible working arrangements
- You will be surrounded by elite athletes daily and will be supporting a wide range of elite sports and world class events, as well as community sport and recreation
- You will be challenged daily and can develop yourself as a person as well as gaining valuable career skills
- We have a fantastic team of people who are great to work with
- Join us in our mission to help people to be excited about sport, engage in healthy activity and feel inspired to be their best
