About Netball Australia

Netball Australia (NA) is the driving force behind netball in Australia, shaping the game from grassroots to greatness. As a proud member of World Netball (WN), NA oversees national teams, the elite Suncorp Super Netball league, and fosters the sport at every level, from local courts to the global stage.

For nearly 100 years, NA has led, inspired, and supported a myriad of opportunities for thousands of communities and millions of Australians to play, deliver, watch, and ultimately love our sport.

With over 8.2 million Australians interested in netball, and over 4 million considered to be core fans of Suncorp Super Netball, our game is in great shape with the incredible success of our elite competitions propelling strong participation and fanbase growth domestically and globally.

We are rightly proud of our heritage, our standing, and our successes. Few teams in any sport, and even fewer organisations in any industry, enjoy the position and the positive pressure of being No. 1 in the World! You will be joining a team of passionate individuals who take pride in their skills, love what they do and thoroughly enjoy being part of making Netball one of the most loved sports in Australia.

On the cusp of our centenary, and significant opportunity leading into the 2027 Netball World Cup in Sydney, there has never been a more exciting time to join.

About the Role

This exciting position will be responsible for providing first level customer support to the Netball ecosystem, including Member Organisation workforce, Associations, Clubs and Members. This is a full-time opportunity working at Netball Australia HQ (Fitzroy) on a permanent basis.

Key responsibilities include:

PlayHQ

• Build digital platform (PlayHQ) and community netball delivery expertise to enable high-level service to Netball Administrators.
• Provide high-level customer service and support to the Netball community, including Member Organisations, Associations, Clubs, Participants and Parents/Guardians.
• Deliver Knowledge Base Articles and Videos for PlayHQ system enabling for system users to self-service.
• Collaborate with Community Team Members on enquiries, CRM platform including the support website and overall service experience provided to the Netball community.
• Identify PlayHQ system enhancements provided through customer feedback and collaborate with Community Digital Product Lead.
• Identify and mitigate risks and issues related to the PlayHQ system and raise concerns to the Community Digital Product Lead.
• Identify issues related to data privacy and security, safeguarding information provided by participants and other stakeholders.
• Work with Community Digital Product Lead to understand business impacts and use this to inform risk awareness and management.

NetSetGo

• Weekly reporting of NetSetGo participant and centre numbers.
• Collation of Monthly reporting of NetSetGo participant and centre numbers within the first week of each month.
• Support Member Organisation Participation Coordinators with day-to-day questions.
• Conduct regular updates of customer databases with correct details and information.
• Provide assistance in the administration of annual national initiatives e.g. Come and Play Day and Netball Grants.
• Administration of the annual centre registration process for new and existing centres – collate data to be shared with the Member Organisation Participation Coordinators.
• Regularly update centre administrators via EDM with information and news.
• Maintain an up-to-date database/s of NetSetGo registered centres and information.
• Respond in a timely manner to all inbound customer queries relating to NetSetGo program through appropriate CX platform.
• Support the administration of the end-to-end participant registration and pack fulfillment process, including troubleshooting, quality control and general customer support.
• Work in conjunction with the contracted supplier’s customer support team.
• Execute reports as required from registration platforms or pack fulfilment systems.
• Improve efficiencies of the administration process.
• Monitor stock levels of appropriate items on the NetSetGo store.
• Support Schools Engagement Manger with administration tasks when required

About You

Key Attributes, Skills and Qualifications:

• Qualifications or prior experience in Sport Business Management, Contact Centre or Digital Product is highly regarded.
• Knowledge of sport sector or sport technology is desirable.
• Strong administration skills, including computer literacy, record-keeping and report writing.
• Substantial customer service innovation experience (B2B, B2C).
• Able to operate in an environment of varying tasks ensuring stakeholders are serviced in accordance with servicing priorities.
• Build self-capability to be a Platform Subject Matter Expert.
• Ability to deliver to agreed timelines.
• Working as a team to achieve the organisations and teams’ objectives.
• Demonstrated alignment with NA values essential.
• Current Working with Children Check and National Police Clearance.

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised groups tend to only apply when they check every box. If you think you have what it takes, but don’t necessarily meet every single point above, please still get in touch. We’d love to have a chat and see if you could be a great fit.

What We Offer

• Vibrant Culture: A supportive, inclusive, high-energy, and values-driven team with a passion for our sport
• Hybrid Working: Flexibility to work from home alongside office connection days, based on role requirements.
• Employee Wellbeing: Additional Wellbeing Leave, Annual Flu Vaccinations & Mole Checks
• Paid Parental Leave, Fertility Leave, Birthday Leave (who wants to work on their birthday!)
• Pets in the Office Fridays, and free breakfast on-site

The role is based at Netball’s Head Office in Fitzroy/Wurundjeri Woi Wurrung country where you will be spoilt for choice on great coffee spots! Given the unique nature of the sports industry, and the domestic & global reach of our organisation, travelling and working outside of Netball HQ and traditional office hours may be required. Our teams work flexibly, and we encourage the successful applicant to discuss flexible working options with their new Manager.

If this sounds like you, and we hope it does – please submit your application prior to the closing date: 8 August 2025. We do not take for granted the high volume of applications we receive, but please be aware this means we are only able to contact shortlisted candidates. Applications close 5.00pm on 8 August 2025.

Netball Australia takes our Safeguarding responsibilities seriously and we provide an environment that is safe for our child and adult beneficiaries. All successful candidates will undergo a criminal record and Working with Children check prior to employment and must be able to hold valid checks at all times throughout their employment. We provide our staff and volunteers with ongoing supervision, support and training in their work with child and adult beneficiaries. We have a collaborative, supportive and diverse culture and promote the continued development of our team members! We believe your religion, age, disability, sexual orientation, gender identification or culture do not define you nor impact your application or employment with Netball Australia. We are a sport for all people across the community and take pride in providing a diverse, inclusive and safe environment for all.

Recruitment agencies - thanks for thinking of us, but we have this one covered!