The Australian Sports Commission is embarking on the Green and Gold decade. An exciting time filled with international sporting competitions on home soil, including the Men’s and Women’s Rugby World Cup, and culminating in the Brisbane 2032 Olympic and Paralympic Games. We have an ambitious new Strategic Vision and we need the best players on our team to help us deliver real results for the sporting sector and all Australians.

Are you up for the challenge?

About the team – The Infrastructure and Network Team forms part of the broader Enterprise & IT Support Services Teams that provide a central point of contact, and support model, for all ASC End Users into Technology Group and collaborate closely across all Service Towers within the group. The I&N Teams high level function and capabilities include.

• Level 3 administration, engineering, support and maintenance managing ASC End User interactions that have been elevated to the team from the Services Desk, Level 2 Support or other teams within Technology Group to facilitate additional SME level of support through diagnosis to resolution of IT Incidents or Problems and/or the fulfilment of IT Service Requests. I&N will additionally manage Event Management including proactive monitoring and alerting on ASC Infrastructure and Networks.

About the role – Reporting to the Assistant Director of Enterprise & IT Support Services, you will be responsible for team leadership of business-as-usual ICT activities delivering subject matter expertise, technical advice and advocacy for infrastructure and network solutions.

As a part of the Enterprise and IT Support leadership unit, you will lead a team of professionals that proactively support and maintain Technology Group’s operational infrastructure and network environment and capabilities.

You will provide expert technical team leadership and advocate innovative solutions that support the efficient and effective delivery of the ASC ICT objectives while leading service acceptance of technical delivery aspects of infrastructure and network projects to ensure they meet and deliver sustainable, efficient, secure and integrated solutions.

Working in collaboration with multiple level 1, 2 and 3 support and maintenance teams, this diverse role involves support and maintenance of ASC’s infrastructure and networks.

You will ensure compliance to policies, processes, procedures and supporting materials while supporting the Director and Assistant Director manage service acceptance artefacts for ICT services developed, maintained and transitioned to operations.

About you – The successful candidate must be a motivated individual with high levels of attention to detail and a willingness to lead the I&N team to support and maintain developed and delivered ICT infrastructure and networks while being experienced in adopting and implementing ITSM support and maintenance methodologies and industry best practices within a technology centric environment.

We are seeking an individual with an operational support / customer centric mindset, with a can-do attitude, excellent problem-solving skills and a demonstrated high-level of communication skills who is able to maintain successful relationships and confidently work across Technology Group and the broader ASC. The successful candidate will have:

• 2-3 years’ experience as a team lead supporting and maintaining ICT operational environments
• Tertiary qualifications, certification and/or demonstrated experience in an Information
• Technology field including, but not limited to:
  • Azure, Microsoft 365, InTune, ADFS, Entra ID and modern authentication (SAML, OIDC).
  • Network Management experience using Secure Access Service Edge (SASE) technologies, Fortinet firewalls and HPE Aruba networking.
  • Experience with virtualisation platforms and underlying physical infrastructure (compute and storage)
  • Windows Server and Microsoft SQL patching and troubleshooting.
  • Automation and scripting experience.
  • Deploying and managing digital certificates and certificate authorities.
  • Web application deployment and debugging.
  • Application integration leveraging APIs and automation frameworks.
  • Application whitelisting and vulnerability management
• Strong written and oral communication skills. Ability to communicate with influence when working with non-technical stakeholders and document process and procedures.
• Experience of I&N and /or systems integration and product and platform implementation.
• Excellent communication skills with the ability to collaborate effectively across teams, business units and stakeholders with a passion for service delivery.

This position is offered as an ONGOING position. 

Why work with us?

We have offices located in Canberra, Melbourne and Sydney.  Across all locations, we offer:

• Options for flexible working arrangements.
• Annual allowances towards training based on individualised career goals.
• Access to a customised ASC L&D calendar for ongoing professional and career development.
• Generous superannuation scheme with up to 15.4% employer contributions.
• Corporate discount on AIS Shop merchandise.
• Access to Clearinghouse for Sport, an information sharing platform for Sporting professionals.

Additionally, our Canberra campus offers:

• Free onsite parking
• Onsite facilities including café, dining hall, gym, and swimming pool.
• Priority placement for your children to access the award winning, onsite AIS Caretaker’s Cottage Childcare Centre.

Eligibility

• To be eligible for this position applicants are required to be Australian citizens only and must be able to obtain and maintain an AGSVA Security Clearance.

As part of the Commonwealth Child Safety Framework the ASC is committed to being a Child Safe Organisation and leading the way in Child Safety across the sports sector. This position requires a Working with Vulnerable/Children People check to obtain employment.

Acknowledgement of Country

The Australian Sports Commission (ASC) acknowledges the Traditional Custodians of the lands where its offices are located, the Ngunnawal people and recognises any other people or families with connection to the lands of the ACT and region, the Wurundjeri Woi-wurrung people of the Kulin Nation, the people of the Yugambeh Nation and the Gadigal people of the Eora Nation. The ASC extends this acknowledgment to all the Traditional Custodians of the lands and First Nations peoples throughout Australia and would like to pay respects to all Elders past and present. The ASC recognises the outstanding contribution that Aboriginal and Torres Strait Islander peoples make to society and sport in Australia and celebrates the power of sport to promote reconciliation and reduce inequality.