Annual Salary: Competitive salary + 11.5% superannuation
Appointment Type: Full-time (38 hours/week), continuing position
Location: Wallumattagal Campus, North Ryde

The Role

We're looking for a motivated and enthusiastic Learn to Swim Coordinator to lead and oversee the Learn to Swim program through the design, development and delivery of innovative learn to swim programs for all ages, with a focus on maximising participants skill progression, engagement and retention.

Key Responsibilities

• Coordination of the day-to-day operation of the MUSAC's Learn to Swim program, including recruitment, induction, rostering and other operational requirements to ensure program is operating efficiently and effectively to ensure all service needs are being met
• Working with the Aquatic Program Manager to develop and implement strategies to increase participation across all demographics, including adults, students, and new program areas
• Provide leadership and ongoing direction and instruction to the learn to swim team to ensure, a culture of accountability and cohesiveness aligned with U@MQ's vision and values
• Provide training and guidance to Learn to Swim staff aligned to industry best practice
• In consultation with the Aquatic Programs Manager, review staffing and program delivery to ensure optimal utilisation that meets the needs of the business, and provide recommendations as required
• Foster a customer-centric culture that prioritises engagement, satisfaction, and retention. Manage and resolve customer enquiries or complaints in a timely manner, escalating any unresolved matters as required.
• Maintain a working knowledge and understanding of the centre's Emergency Action Plan
• Comply with relevant Child Safety Policies, EEO and WHS regulations

About You

You are an experienced aquatic professional with a passion for swim education, team leadership, and customer service. You thrive in a fast paced environment, enjoy mentoring others and bring both creativity and operational excellence to everything you do.

ABOUT US

Macquarie University Sport and Aquatic Centre (MUSAC) is a multi-purpose venue. Located at Wallumattagal Campus, our facility includes a 6-lane heated indoor pool, and an 8-lane outdoor heated Olympic-sized swimming pool.

Macquarie University Sport and Aquatic Centre (MUSAC) is proud to be an award-winning swim school, having been named "Swim School of the Year 2024" by the Aquatic & Recreation Institute NSW (ARI NSW) and featured in Australasian Leisure Management for our innovation and excellence in aquatic education, as well as "Best Swim School" in 2024 by Swim Coaches & Teachers Australia (SCTA) .

At U@MQ, we believe in a diverse, inclusive, and supportive work environment. We know our capacity to drive progressive change and offer excellent programs and services is increased when our team has a diversity of backgrounds and experience. We are committed to our people; we embrace diversity and welcome our people just as they are.

Essential Selection Criteria:

• Demonstrated ability in building, leading and managing a successful and effective learn to swim program, including overseeing the operational, staffing and financial requirements of the program
• Demonstrated capacity to grow Aquatics programs such as Learn to Swim, Adults, Infants and Preschool programs
• Demonstrated experience coordinating a large learn to swim program in a multi-use facility.
• Ability to administer rosters, ensuring resources are allocated effectively to meet the demands of program delivery
• Proven experience leading and managing a diverse team, providing direction and feedback
• Demonstrated experience in managing costs and leading service focussed teams
• Demonstrated organisational and time management skills
• Strong interpersonal skills with the ability to engage respectfully with diverse stakeholders across ages, abilities, and cultures, and handle sensitive matters with discretion
• Demonstrated ability to handle customer service matters and complaints
• Proficient in Microsoft Office (Outlook, Word, and Excel)

Other Specific Requirements

• Must be available to work on a rotating roster seven (7) days per week.
• Current First Aid & CPR, WWCC
• AUSTSWIM/SCTA or RLS Teacher of Swimming and Water Safety certification (SISSS00132)
• AUSTSWIM/SCTA or RLS Teacher of Infant and Preschool Aquatics extension (SISCAQU027)
• Available to work out of hours and weekend work

Desirable Requirements

• AUSTSWIM or SCTA Teacher Towards Competitive Strokes extension and/or SCTA Development Coach certification
• AUSTSWIM or SCTA Teacher of Aquatics - Access and Inclusion extension (SISCAQU028)
• Swim Teacher Assessor qualification
• Certificate IV in Training & Assessment (TAE40122)
• Knowledge and demonstrated experience in the use and application of CRM system (Envibe)

Our Benefits

• Complementary Macquarie University Sport & Aquatic Centre pool and gym access
• Access to U@MQ's VIP loyalty program
• Ongoing development and mentoring opportunities
• Generous leave entitlements including paid parental leave.
• Access to our staff wellbeing program and staff support services
• Working on a vibrant parkland campus, with a huge variety of food & beverage outlets, and general practice & hospital amenities
• Access to discounted corporate health insurance and free employee flu shot program

Note: This is a continuing position and is only open to applicants who hold valid and unrestricted working rights in Australia. Visa sponsorship is not available for this position.

Diversity and Inclusion

Innovation and ingenuity thrive at Macquarie University when diversity, equity and inclusion take centre stage. At the University, we embrace a culture where diversity of background, experience and perspective are fundamental to our success.