Softball Australia - About the Organisation
Softball Australia (SA) is the National Sporting Organisation (NSO) for the sport and has eight member States and Territories across the country. There are over 23,000 members and over 100K+ players in Australia ranging from grassroots through to elite talent.
SA has recently launched its new five-year strategic plan with a vision that softball is for everybody and inspiring heroes on the world stage. Our purpose is to promote and develop a thriving and attractive national sport that builds friendships, community, and elite skills to successfully compete. We do well, we do good, and we have fun!
As part of the new strategy, we have four key priorities of People, Play, Promote and Perform. At SA, our values include, Unified, Respect, Creative & Brave and Fun.
We exist for our members and govern the sport to ensure safe, inclusive, and respectful environments at all levels. Under the Perform pillar of Softball Australia’s strategic plan, our goal is to cultivate world-class athletes and systems that drive sustained success on the global stage. This involves developing rigorous high-performance pathways, fostering an environment of continuous improvement, and utilizing data-driven methodologies to enhance athlete performance. Central to this effort is the alignment with the AIS Win Well strategy, which emphasizes holistic athlete well-being, ethical conduct, and collaborative innovation. We strive to create a culture where athletes not only achieve podium finishes at major international competitions but also thrive personally and professionally, embodying the values of honesty, integrity, and fairness. Through unified efforts, respect for the game, and a fun yet ambitious approach, we aim to inspire and equip our athletes to excel and become heroes on the world stage.
Softball Australia is an equal opportunity employer committed to equity, diversity, and social inclusion.
The Role
Softball Australia is seeking a proactive and detail-oriented Corporate Services Officer to join our national team. In this dynamic role, you will provide vital finance and administrative support across our organisation, managing accounts payable and receivable, bank reconciliations, debtor management, and supporting our membership, accreditation, and Sporting Schools programs.
You'll work closely with internal staff, state associations, volunteers, and members to ensure smooth operation of our CRM systems, online learning platforms, and financial processes. This role is ideal for someone with strong finance or customer service experience, excellent communication skills, and a passion for sport.
Key Focus Areas
- Accounts Payable & Receivable: Full end-to-end processing, including invoice management, payment runs, debtor follow-up, and reconciliation.
- Bank & Credit Card Reconciliations: Daily bank account reconciliations and support for month-end close processes.
- Membership & Accreditation Support: Management and support of national database (RevSport), assisting with member enquiries, training delivery, and accreditation processes.
- CRM & System Administration: Oversight and troubleshooting of CRM and online platforms, coordinating system updates and user support.
- Sporting Schools Program Coordination: Management of national portal, liaison with State staff, and support for invoicing and bookings.
- Reporting & Analysis: Generating reports on finance, membership, and program participation; analysing data to provide insights.
- Administrative & Operational Support: General office support, handling enquiries, maintaining supplies, processing international athlete transfers and insurance claims.
- Stakeholder Engagement: Liaising with internal teams, State bodies, members, volunteers, and external suppliers to ensure smooth operations.
Who Are We Looking For
We’re seeking a motivated and detail-oriented team player with strong skills in finance and administration. You’ll be proactive, organised, and comfortable juggling multiple priorities in a fast-paced environment. With excellent communication and problem-solving abilities, you’ll enjoy supporting others, building relationships, and contributing to a positive team culture.
The ideal candidate will have experience in accounts or customer service, be confident using systems like Xero and CRMs, and show initiative in improving processes. Most importantly, you’ll align with our values - Unified, Respect, Creative & Brave, and Fun - and be committed to helping softball thrive across Australia.
People Who May Excel in This Role
- Experienced Finance or Accounts Officers: Individuals with a background in accounts payable/receivable, reconciliations, or finance administration, particularly within small to medium organisations.
- Customer Service Professionals with Strong Admin Skills: Those with experience supporting customers or members, especially in roles that involve databases, CRM systems, or multi-tasking across departments.
- Sports Administrators or Club Operations Officers: People who’ve worked in sporting organisations, community clubs, or state/national sports bodies and understand the dynamics of membership-based organisations.
- Recent Graduates in Business, Accounting or Sport Management: Motivated early-career professionals looking to gain hands-on experience across finance, systems, and operations in a supportive national sporting body.
- Office All-Rounders in Small Teams: Professionals used to wearing multiple hats - finance, admin, support - and thriving in environments where no two days are the same.
- System-Savvy Administrators: Those who are confident using Xero, CRMs (like RevSport), databases, and online learning or education platforms, and enjoy troubleshooting and improving systems.
