Role: High Performance Operations Coordinator (Full time)

Location: Hybrid - Softball Australia Head Office – Albert Park

Head Office: Sports House – Albert Park, Victoria

Direct Reports: Where applicable, volunteers and interns

Softball Australia – About the Organisation

Softball Australia (SA) is the National Sporting Organisation (NSO) for the sport and has eight member States and Territories across the country. There are over 23,000 members and over 100K+ players in Australia ranging from grassroots through to elite talent.

SA has recently launched its new five-year strategic plan with a vision that softball is for everybody and inspiring heroes on the world stage. Our purpose is to promote and develop a thriving and attractive national sport that builds friendships, community, and elite skills to successfully compete. We do well, we do good, and we have fun!

As part of the new strategy, we have four key priorities of People, Play, Promote and Perform. At SA, our values include, Unified, Respect, Creative & Brave and Fun.

We exist for our members and govern the sport to ensure safe, inclusive, and respectful environments at all levels. Under the Perform pillar of Softball Australia’s strategic plan, our goal is to cultivate world-class athletes and systems that drive sustained success on the global stage. This involves developing rigorous high-performance pathways, fostering an environment of continuous improvement, and utilizing data-driven methodologies to enhance athlete performance. Central to this effort is the alignment with the AIS Win Well strategy, which emphasizes holistic athlete well-being, ethical conduct, and collaborative innovation. We strive to create a culture where athletes not only achieve podium finishes at major international competitions but also thrive personally and professionally, embodying the values of honesty, integrity, and fairness. Through unified efforts, respect for the game, and a fun yet ambitious approach, we aim to inspire and equip our athletes to excel and become heroes on the world stage.

Softball Australia is an equal opportunity employer committed to equity, diversity, and social inclusion.

The Role

Softball Australia is seeking a highly organised and motivated High-Performance Operations Coordinator to play a key role in supporting the operational excellence of our national elite and talent pathway programs. This full-time role is vital to the smooth delivery of domestic and international tours, camps, and events as we work towards Olympic success at LA 2028 and Brisbane 2032.

The High-Performance Operations Coordinator will report to the National High-Performance Director and collaborate with key internal and external stakeholders, including State bodies, performance staff, and international partners. If you thrive in fast-paced, detail-oriented environments and are passionate about supporting high-performance sport, we want to hear from you.

Key Focus Areas

Operational Delivery – Coordinate and manage logistics for international and domestic tours, camps, and competitions, including travel, accommodation, visas, and equipment.

Stakeholder Collaboration – Serve as the primary operations contact for athletes, coaches, team managers, performance staff, and key partners such as the AIS and WBSC.

Process & Systems Management – Review, streamline, and maintain logistics processes and systems, ensuring clear communication and efficient planning across all high-performance programs.

Compliance & Administration – Oversee compliance requirements, inventory tracking, uniform and equipment distribution, and financial reconciliation.

What We Are Looking For

We’re seeking an enthusiastic and detail-focused operator with:

• Relevant tertiary qualifications in Sports Administration or 2+ years’ experience in a similar role.
• Exceptional organisation and communication skills, with high attention to detail.
• Demonstrated ability to manage multiple priorities in a high-paced environment.
• Proficiency in Microsoft Office and ability to manage data and documentation systems effectively.
• Experience coordinating sports tours, events, or team operations (desirable).
• Strong interpersonal skills and the ability to work independently and collaboratively.
• Willingness to travel and work flexible hours as required.
• Current Working with Children Check.