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Position Information
Position TitleMembership Customer Experience Acquisition & Retention Officer
Short DescriptionAligned Leisure is a 100% owned subsidiary company of the Richmond Football Club, established as a vehicle to manage the operations of Richmond’s health, fitness and leisure business activities.
EmployerAligned Leisure
Aligned Leisure
Work TypePart Time
SalaryNot stated
LocationPakenham, VIC, Australia
Detailed Description

Overall member acquisition & retention at Cardinia Life is the primary objective of the Membership Captain. Acquisition will be done through a proactive prospect management system, where lead generation is maximised by having multiple and innovative data capture strategies running simultaneously. 

Retention will be done through segmented communications, relevant messaging and intervention where non-renewal appears likely. Along with and high level of service, particularly to new members through the “nurture program” and members most at risk of non-renewal.

These roles will be shared with customer service desk responsibilities which will involve servicing of all customers, dealing with enquiries, answering phones, taking tours and other administrative duties. These role are critical customer facing role and as such, will be required to work shifts that are in line with busy member attendance periods.

Personal Attributes:

  1. Customer focused
  2. Enjoys selling
  3. Understands/enjoys the Leisure Industry and motivated to serve Aligned Leisure.
  4. Relentless in their approach to sale and service.
Selection Criteria Essential
Closing Date 1 May 2019
File Attachments
PD - Memberships Customer Experience Officer - Retention (0KB)
PD - Memberships Customer Experience Officer - Acquisition _ (0KB)
Other Details

Aligned Leisure will deliver best value to our partners by aligning our programs and services with important local Municipal Health & Wellbeing Plan’s that highlight unique key community priorities. 

Our programs and services are not about us, they are about our partners and they will at all times be in total alignment with the needs of the specific community that we are servicing.

Apply to
NameKat Tonks
Phone (work)(03) 5945 2888
Click here to apply for position
How To Apply

The successful candidate will be required to pass mandatory compliance training session and pre-employment checks.

Interviews are ongoing, and applications will close once we have found a suitable candidate. 

To apply please go to:

For more information, please contact Chirs Banbury by email

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