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Position Information
Position TitleCustomer Service Supervisor
Short DescriptionThe City of Joondalup takes pride in being a Local Government that has been internationally recognised for providing outstanding services to the local community. To continue to set the standard in WA Local Government for innovative services and programs, we are seeking highly motivated, enthusiastic employees who will be committed to making a positive contribution to the City and its community.
EmployerCity of Joondalup
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COJ_RGB
Work TypeFull Time
Salary$72,748 to $77,259 pa
+ super
Salary CurrencyAustralian Dollar
LocationJoondalup, WA, Australia
Detailed Description
  • Salary: $72,748 – $77,259 per annum
  • Plus up to 14.5% superannuation (conditions apply)
  • Located at Craigie Leisure Centre
  • Ref No: 17-065

Interested in joining a leading facility in the leisure and fitness industry? The City of Joondalup Leisure Centres’ recent review of operations has created an exciting career opportunity for an experienced Customer Service Supervisor to lead the Leisure Centres in delivering exceptional service. The successful applicant will have experience in managing or supervising a customer service team including developing and implementing staff training plans and have sound knowledge of and experience in developing and implementing customer service and communication strategies.

This is an exceptional opportunity for a highly qualified individual to join a dynamic and progressive team and make a valuable contribution to our fast-growing Leisure Centres. If you are an energetic and organised team player with proven leadership experience, this is the role for you.

Your covering letter will need to address the following key criteria:

  • At least three years’ experience as a Manager or Supervisor in a customer service environment
  • High level leadership, coaching, feedback and people management skills
  • High level interpersonal, conflict resolution and negotiation skills to positively manage customer relationships and deliver an exceptional experience

Further information can be obtained by calling Rochelle McKee, Team Leader Marketing and Customer Service on (08) 9400 4627.

Closing Date 20 Nov 2017
Apply to
NameJosh Wixon
Phone (work)(08) 9400 4614
Click here to apply for position
How To Apply

To apply, submit your resume outlining how your experience relates to the position description requirements and a covering letter addressing the key criteria outlined above, via our employment page at www.joondalup.wa.gov.au.

Applications close on Monday, 20 November 2017.

GARRY HUNT PSM
Chief Executive Officer

Canvassing of Elected Members will disqualify

 Applicants must be legally entitled to work in Australia
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