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Position Information
Position TitleVisitor Experience Manager
Short DescriptionReporting to the General Manager, you will lead and manage the Visitor Experience Team in the creation, implementation and delivery of our visitor experience lifecycle in alignment with the development and delivery of MBBAR tourism, adventure and accommodation products.
EmployerMt. Baw Baw Alpine Resort - GBS Recruitment
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Mt Baw Baw Alpine ResortGBS Recruitment
Work TypeFull Time
Salary$100,000 to $110,000 pa
Package
Salary CurrencyAustralian Dollar
LocationMt Baw Baw, VIC, Australia
Detailed Description
  • Permanent full-time opportunity
  • Fantastic working conditions and employee benefits
  • Picturesque, sought after location

About the Company

The Mt. Baw Baw Alpine Resort (MBBAR) is a winter and summer tourist destination within the Victorian Alpine region. MBBAR is Melbourne's closest downhill ski resort offering a fun, safe and affordable snow experience through winter and endless hours of outdoor adventure year round.

About the Role

Reporting to the General Manager, you will lead and manage the Visitor Experience Team in the creation, implementation and delivery of our visitor experience lifecycle in alignment with the development and delivery of MBBAR tourism, adventure and accommodation products.

Duties and Responsibilities

  • Management of Visitor Experience Strategic and Operational Plans within the resort.
  • Set the strategy for the physical manifestation of the resort's visitor experience.
  • Develop and execute on all elements of the visitor experience, including, but not limited to: Signature Brand Experiences, Infrastructure, Signage, Special Events, Atmospheric Experiences, Strategic Alliance and other partner promotions, and others.
  • Manage all creative and content marketing assets, including, but not limited to: digital banner ads, landing pages, social media, emails, campaigns and web/blog stories.
  • Identify, contract and manage third party contractors, vendors and agencies.
  • Management of marketing decisions, monitoring business trends, measuring visitor behaviours.

Skills and Experience

  • Formal qualifications in Event Management/ Tourism/ Marketing/ Communications
  • Strong experience in Event Management, Brand Communication, and Sponsor/ Partner Activation, with a strong background in bringing creative experiences to life.
  • Experience in managing a critical set of responsibilities across multiple stakeholders and departments
  • Experience working closely with internal operational departments and vendors and various town/ local/ community groups and organisations to secure permits and collaborate on community wide initiatives.
  • Significant proven success and effectiveness in a leadership role
  • Provide or be willing to complete a Working With Children Check & Police Check.
  • Must be willing to undergo a pre-employment medical assessment.

Culture

MBBAR is an incredibly dynamic and unique environment. Being a remote location and predominantly operating for the Tourism Industry means the team across the mountain are very close and possible incumbents need to have that team fit attitude.

Benefits

  • Once in a lifetime career opportunity
  • On mountain accommodation included on top of a generous remuneration package
  • 6 weeks annual leave per year
  • Access to free ski school lessons, free season lift passes, discounted ski hire, free resort entry and staff F&B discounts
  • Access to a vehicle for work purposes
  • Laptop, IPad and phone
Closing Date 27 Jan 2017
File Attachments
Position Description - Visitor Experience Manager (329KB)
Apply to
NameRachael Newton
Phone (work)(03) 5174 2665
Click here to apply for position
How To Apply

All applications MUST be received via the GBS Recruitment website (www.gbsrecruitment.com.au), Job #2004812.

It is expected that along with a current resume, all applicants will submit detailed responses to the key selection criteria which is outlined in the Position Description.

Applications close Friday, 27 January 2017.

 Applicants must be legally entitled to work in Australia
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